Closed
Bug 1417830
Opened 7 years ago
Closed 7 years ago
Firefox Quantum hangs when Gmail is open for a long period of time
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: reg, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171112125346
Steps to reproduce:
Log in to Gmail. Leave it for a day or so. It may be made worse by composing an email, but unconfirmed.
Actual results:
Firefox gets incredibly slow and uses all available CPU cycles.
Expected results:
Not hang
It seems to be resolved by closing Gmail tab and reopening whenever issue occurs.
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Comment 2•7 years ago
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Interesting. FWIW I have GMail open all the time in a pinned tab and don't experience this issue.
Can you go to about:support and attach the output?
Flags: needinfo?(reg)
{
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"osVersion": "Windows_NT 10.0",
"version": "57.0",
"buildID": "20171112125346",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0",
"safeMode": false,
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/57.0/WINNT/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 1,
"remoteAutoStart": true,
"currentContentProcesses": 5,
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"autoStartStatus": 1,
"styloBuild": true,
"styloDefault": true,
"styloResult": true,
"keyGoogleFound": true,
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"browser.cache.disk.capacity": 358400,
"browser.download.manager.alertOnEXEOpen": true,
"browser.places.smartBookmarksVersion": 8,
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"browser.sessionstore.upgradeBackup.latestBuildID": "20171112125346",
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{
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]
},
"javaScript": {
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},
"accessibility": {
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"forceDisabled": 0,
"handlerUsed": true,
"instantiator": ""
},
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"pending": 0
},
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"effectiveContentSandboxLevel": 3
},
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"AzureContentBackend (UI Process)": "skia",
"AzureCanvasBackend": "Direct2D 1.1",
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},
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"indices": [
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{
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},
{
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]
}
],
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{
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"name": "Web Compat",
"version": "1.1",
"id": "webcompat@mozilla.org"
}
]
}
Flags: needinfo?(reg)
I had the beta on this device for a while and no issues until 2 days ago.
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Comment 6•7 years ago
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Olli, what other steps could we ask reg to do here to diagnose?
(I'm now running my pinned tabs in release so I can hopefully reproduce this (as opposed to nightly which I update daily/twice daily))
Flags: needinfo?(bugs)
Please troubleshoot with Safe Mode: https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
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Comment 8•7 years ago
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Measuring memory usage using about:memory, and if anything suspiciously looking start to happen, take
both verbose and concise CC/GC logs and store the ones related to the child process in which gmail was loaded.
The logs do include urls! So, if there is anything private there, we'll need to figure out other ways.
But, even before that, try to disable addons. Both Ghostery and LastPass have caused various issues before, IIRC.
Flags: needinfo?(bugs)
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Comment 10•7 years ago
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I've poked at it; ran multiple browsers with gmail tabs open, no leaks.
Flags: needinfo?(rjesup)
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Updated•7 years ago
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OS: Unspecified → Windows 10
Hardware: Unspecified → x86
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Comment 11•7 years ago
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(In reply to Andrew Overholt [:overholt] from comment #6)
> (I'm now running my pinned tabs in release so I can hopefully reproduce this
> (as opposed to nightly which I update daily/twice daily))
FWIW it's been almost a week for this now and I haven't run into this problem.
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Comment 12•7 years ago
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User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Build ID: 20171207220423
I Have Reproduce the Bug. Gmail is Working fine only & Firefox Not hanging .
| Comment hidden (duplicate) |
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Comment 14•7 years ago
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(In reply to Kohei Yoshino [:kohei] from comment #7)
> Please troubleshoot with Safe Mode:
> https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
Reporter ^^
Whiteboard: [closeme 2018-01-15]
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Comment 15•7 years ago
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Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Flags: needinfo?(reg)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2018-01-15]
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Description
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