1419451 - Will not open Bank Statements or save them. Chase is one site but I have experience this with other ones

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Ernest]

Attachment: Chase.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.62 Safari/537.36 OPR/49.0.2725.34

Steps to reproduce:

Just logged in and went to statements. When I click to view or save, nothing happens. Pop-ups are turned off, so I don't think that was an issue.  It seems to happen at several banking sites.


Actual results:

Nothing


Expected results:

I could view or save my credit card statement

Comment 1

[Kohei Yoshino [:kohei]]

Please troubleshoot with Safe Mode: https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 2

[Ernest]

I did try it safe mode beffore I reported this.  I have no trouble with Opera, Chrome or Edge

Comment 3

[Deac Alin]

Ernest can you please provided some more information about the banking sites you are using? Due to security concerns we cannot ask for details regarding your accounts/statements, but a way to try to reproduce the issue(and fix).
Can you please provide the Firefox build and ID that you are using?
Also, you could try to create a new profile, you have the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager and see if the problem is still reproducible. Hope this helps. Thank you

Comment 4

[Ernest]

This was just fixed with the last build 58.0b5.  Thanks, everyone.