Tracking protection exceptions do not persist across browser restarts

RESOLVED INVALID

Status

()

P3
normal
RESOLVED INVALID
a year ago
a year ago

People

(Reporter: csgalloway, Unassigned)

Tracking

58 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

a year ago
Created attachment 8931213 [details]
UserData.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
Build ID: 20171120142222

Steps to reproduce:

FireFox is not keeping Tools > Options > Privacy & Securty > Tracking Protection > Exceptions between closing and opening of the browser.



Actual results:

user options are not being kept between runs .....


Expected results:

the options should have been kept.
Please troubleshoot with Safe Mode: https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
Component: Untriaged → Tracking Protection
Charles, are you adding these exceptions while in a Private Browsing window or while you're in a normal window?

The exceptions you add from a Private Window are only kept temporarily until you close Firefox.

The ones you add from a normal window should be retained between runs.
Flags: needinfo?(csgalloway)
(Reporter)

Comment 3

a year ago
i added it during a normal window, NOT Private Browsing.
Flags: needinfo?(csgalloway)
(Reporter)

Comment 4

a year ago
P.S. where is the exception data kept please?  A file or registry please?  Please tell me what file or what registry setting too please.
(In reply to Charles Galloway from comment #4)
> P.S. where is the exception data kept please?  A file or registry please? 
> Please tell me what file or what registry setting too please.

It's stored in the permission manager, which I guess is in permissions.sqlite in your Firefox profile directory.
I haven't been able to reproduce this.

Here are the steps I followed on Linux and Windows:

1. Create a new browser profile.
2. Enable Tracking Protection ("Always") from about:preferences.
3. Load http://cnn.com
4. Click on the shield in the URL bar and click "Disable protection for this site".
5. Close browser.
6. Start browser.
7. Visit http://cnn.com again.

I got the crossed-out shield after steps 4 and 7.

Is there anything else you've done that might be causing problems here? Do you have your History set to "Never remember history" in about:preferences#privacy by any chance?
Flags: needinfo?(csgalloway)
Summary: Tracking Exceptions → Tracking protection exceptions do not persist across browser restarts
(Reporter)

Comment 7

a year ago
Under History set to Use custom Settings, Always use Private Browsing Mode is not checked, 3rd party is always accept, Keep until they expire is set, the others are all checked.
Flags: needinfo?(csgalloway)
(Reporter)

Comment 8

a year ago
I do not get the xrosed-out shield after step 7....
When you set "Always use Private Browsing Mode" you're effectively adding the exceptions in private browsing windows, so they won't persist across restarts.

This is by design to protect your browsing history (i.e., the exceptions you've set) from being stored on the disk. Suggest we mark this RESOLVED.
(Reporter)

Comment 10

a year ago
If you notice I said "Always use private browsing" was NOT checked.  so I suggest we DO NOT mark this as resolved, because it is not resolved.
(In reply to Charles Galloway from comment #8)
> I do not get the xrosed-out shield after step 7....

That's quite strange. There must be something wrong in your browser profile because I can't reproduce this.

The safe-mode suggestion from comment 1 is not going to work in this case because Safe Browsing and Tracking Protection are disabled when safe-mode is on. However, what would help is to create a new browser profile and check if you can reproduce the problem there (following the steps from comment 6).

Here's some information on how to create/use a new profile: https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
Priority: -- → P3
(Reporter)

Comment 12

a year ago
I made a new profile and the problem still exists.  Is there a way i can send ou details about my FF setup?  a debugging page or whatever?
Oh, sorry I misread that line. You can copy the contents of about:support page and pastebin it if you're comfortable doing that.
(Reporter)

Comment 14

a year ago
Raw data:
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    "webgl2DriverExtensions": "GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ",
    "webgl2Extensions": "EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context",
    "webgl2WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006503)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization ",
    "info": {
      "AzureCanvasBackend (UI Process)": "skia",
      "AzureFallbackCanvasBackend (UI Process)": "cairo",
      "AzureContentBackend (UI Process)": "skia",
      "AzureCanvasBackend": "Direct2D 1.1",
      "AzureContentBackend": "Direct2D 1.1",
      "AzureCanvasAccelerated": 0,
      "ApzWheelInput": 1,
      "ApzDragInput": 1,
      "ApzKeyboardInput": 1,
      "ApzAutoscrollInput": 1
    },
    "featureLog": {
      "features": [
        {
          "name": "HW_COMPOSITING",
          "description": "Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_COMPOSITING",
          "description": "Direct3D11 Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "DIRECT2D",
          "description": "Direct2D",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_HW_ANGLE",
          "description": "Direct3D11 hardware ANGLE",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "GPU_PROCESS",
          "description": "GPU Process",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "WEBRENDER",
          "description": "WebRender",
          "status": "unavailable",
          "log": [
            {
              "type": "default",
              "status": "opt-in",
              "message": "WebRender is an opt-in feature"
            },
            {
              "type": "runtime",
              "status": "unavailable",
              "message": "Build doesn't include WebRender"
            }
          ]
        },
        {
          "name": "OMTP",
          "description": "Off Main Thread Painting",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "ADVANCED_LAYERS",
          "description": "Advanced Layers",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            },
            {
              "type": "user",
              "status": "available",
              "message": "Enabled for Windows 7 via user-preference"
            }
          ]
        }
      ],
      "fallbacks": [
        {
          "name": "NO_CONSTANT_BUFFER_OFFSETTING",
          "message": "Unsupported by driver"
        }
      ]
    },
    "crashGuards": []
  },
  "experiments": [],
  "extensions": [
    {
      "name": "RoboForm Password Manager",
      "version": "8.4.5.5",
      "isActive": true,
      "id": "rf-firefox@siber.com"
    },
    {
      "name": "HP Smart Web Printing",
      "version": "4.60",
      "isActive": false,
      "id": "smartwebprinting@hp.com"
    }
  ],
  "features": [
    {
      "name": "Activity Stream",
      "version": "2018.01.18.1095-7f6ab9f3",
      "id": "activity-stream@mozilla.org"
    },
    {
      "name": "Application Update Service Helper",
      "version": "2.0",
      "id": "aushelper@mozilla.org"
    },
    {
      "name": "Firefox Screenshots",
      "version": "25.0.0",
      "id": "screenshots@mozilla.org"
    },
    {
      "name": "Follow-on Search Telemetry",
      "version": "0.9.6",
      "id": "followonsearch@mozilla.com"
    },
    {
      "name": "Form Autofill",
      "version": "1.0",
      "id": "formautofill@mozilla.org"
    },
    {
      "name": "Photon onboarding",
      "version": "1.0",
      "id": "onboarding@mozilla.org"
    },
    {
      "name": "Pocket",
      "version": "1.0.5",
      "id": "firefox@getpocket.com"
    },
    {
      "name": "Shield Recipe Client",
      "version": "80",
      "id": "shield-recipe-client@mozilla.org"
    },
    {
      "name": "Web Compat",
      "version": "1.1",
      "id": "webcompat@mozilla.org"
    }
  ]
}
(Reporter)

Comment 15

a year ago
Application Basics
------------------

Name: Firefox
Version: 59.0b5
Build ID: 20180128191456
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
OS: Windows_NT 6.1
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 3/4
Stylo: content = true (enabled by default), chrome = false (disabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Firefox Features
----------------

Name: Activity Stream
Version: 2018.01.18.1095-7f6ab9f3
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Firefox Screenshots
Version: 25.0.0
ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Shield Recipe Client
Version: 80
ID: shield-recipe-client@mozilla.org

Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org

Extensions
----------

Name: RoboForm Password Manager
Version: 8.4.5.5
Enabled: true
ID: rf-firefox@siber.com

Name: HP Smart Web Printing
Version: 4.60
Enabled: false
ID: smartwebprinting@hp.com

Security Software
----------------- Type:

Type:

Type:

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006503) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000006503) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Off Main Thread Painting Enabled: true
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
Driver Version: 9.17.10.4229
Driver Date: 5-26-2015
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 2ad4103c
RAM: Unknown

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 4816
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
ADVANCED_LAYERS:
available by user: Enabled for Windows 7 via user-preference

Workarounds
NO_CONSTANT_BUFFER_OFFSETTING: Unsupported by driver


Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name: Group
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Input Devices
Name: Group
Rear (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Subwoofer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Center (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Front (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_103C2AD4&REV_1001\4&249f4a37&0&0001
Microphone (HD Pro Webcam C920): USB\VID_046D&PID_082D&MI_02\7&2420af26&0&0002

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.download.folderList: 2
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 8
browser.startup.homepage_override.buildID: 20180128191456
browser.startup.homepage_override.mstone: 59.0
browser.tabs.loadInBackground: false
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.forms.autocomplete.formautofill: true
dom.push.userAgentID: 1d778f5a3ad54203abfdf4ab1ecfeb86
extensions.lastAppVersion: 59.0
layers.mlgpu.sanity-test-failed: false
media.benchmark.vp9.fps: 100
media.benchmark.vp9.versioncheck: 3
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1513800145
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20180128191456
media.gmp-manager.lastCheck: 1517351150
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1513800147
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1517192719
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
print.printer_HP_Deskjet_F4400_series.print_bgcolor: false
print.printer_HP_Deskjet_F4400_series.print_bgimages: false
print.printer_HP_Deskjet_F4400_series.print_duplex: -437918235
print.printer_HP_Deskjet_F4400_series.print_edge_bottom: 0
print.printer_HP_Deskjet_F4400_series.print_edge_left: 0
print.printer_HP_Deskjet_F4400_series.print_edge_right: 0
print.printer_HP_Deskjet_F4400_series.print_edge_top: 0
print.printer_HP_Deskjet_F4400_series.print_evenpages: true
print.printer_HP_Deskjet_F4400_series.print_footercenter:
print.printer_HP_Deskjet_F4400_series.print_footerleft: &PT
print.printer_HP_Deskjet_F4400_series.print_footerright: &D
print.printer_HP_Deskjet_F4400_series.print_headercenter:
print.printer_HP_Deskjet_F4400_series.print_headerleft: &T
print.printer_HP_Deskjet_F4400_series.print_headerright: &U
print.printer_HP_Deskjet_F4400_series.print_in_color: true
print.printer_HP_Deskjet_F4400_series.print_margin_bottom: 0.5
print.printer_HP_Deskjet_F4400_series.print_margin_left: 0.5
print.printer_HP_Deskjet_F4400_series.print_margin_right: 0.5
print.printer_HP_Deskjet_F4400_series.print_margin_top: 0.5
print.printer_HP_Deskjet_F4400_series.print_oddpages: true
print.printer_HP_Deskjet_F4400_series.print_orientation: 0
print.printer_HP_Deskjet_F4400_series.print_page_delay: 50
print.printer_HP_Deskjet_F4400_series.print_paper_data: 0
print.printer_HP_Deskjet_F4400_series.print_paper_height: 11.00
print.printer_HP_Deskjet_F4400_series.print_paper_name:
print.printer_HP_Deskjet_F4400_series.print_paper_size_unit: 0
print.printer_HP_Deskjet_F4400_series.print_paper_width: 8.50
print.printer_HP_Deskjet_F4400_series.print_resolution: 600
print.printer_HP_Deskjet_F4400_series.print_reversed: false
print.printer_HP_Deskjet_F4400_series.print_scaling: 1.00
print.printer_HP_Deskjet_F4400_series.print_shrink_to_fit: true
print.printer_HP_Deskjet_F4400_series.print_to_file: false
print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_left: 0
print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_right: 0
print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.siteSettings: true
privacy.history.custom: true
privacy.popups.showBrowserMessage: false
privacy.sanitize.sanitizeOnShutdown: true
privacy.trackingprotection.introCount: 20
security.sandbox.content.tempDirSuffix: {2b36abdb-d29c-4484-927e-c4de3f7144ff}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
services.sync.engine.creditcards.available: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1516474023

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions
----------------

NSPR
Expected minimum version: 4.18
Version in use: 4.18

NSS
Expected minimum version: 3.35
Version in use: 3.35

NSSSMIME
Expected minimum version: 3.35
Version in use: 3.35

NSSSSL
Expected minimum version: 3.35
Version in use: 3.35

NSSUTIL
Expected minimum version: 3.35
Version in use: 3.35

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 4
Effective Content Process Sandbox Level: 4

Internationalization & Localization
-----------------------------------

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
I notice you have:
    "privacy.clearOnShutdown.siteSettings": true,
    "privacy.sanitize.sanitizeOnShutdown": true,

Can you try to set those to false and see if the exceptions are remembered between Firefox restarts?
Flags: needinfo?(csgalloway)
(Reporter)

Comment 17

a year ago
Where are these 2 settings please?  about:support doesn't allow changing anyhting...
Flags: needinfo?(csgalloway)
You can change them in about:config. I forget which UI preference they are.
(Reporter)

Comment 19

a year ago
That fixed things for me; However i would like to clear the cache and cookies as I was doing before when I closed FF, is there a way i can do this please?  Or make a suggestion to the next FF beta?
:johann may know if there's a way way to clear site cache & cookies on shutdown while preserving Tracking Protection exceptions.

But, saving Tracking Protection exceptions thru shutdowns may not be 100% compatible with the objectives of clearing site settings on shutdown, so we may not be able to fix this at all. :/
Flags: needinfo?(jhofmann)
privacy.clearOnShutdown.siteSettings=true clears all site permissions (TP exceptions are site permissions) on shutdown. It also clears browser settings like individual page zoom level, HSTS/HPKP state and push notification subscriptions.

If you can live without these things being cleared on shutdown you can set privacy.clearOnShutdown.siteSettings to false and leave privacy.sanitize.sanitizeOnShutdown at true, that should do the trick.
Flags: needinfo?(jhofmann)
Closing this as invalid since it was apparently caused by the user clearing site settings on shutdown.
Status: UNCONFIRMED → RESOLVED
Last Resolved: a year ago
Resolution: --- → INVALID
(Reporter)

Comment 23

a year ago
What does 

1 - "privacy.clearOnShutdown.siteSettings": true,

and 

2 - "privacy.sanitize.sanitizeOnShutdown": true,

hold?  Is there a way I can clear everything except exceptions as I had in my first post please?
Not as far as I know, no.
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