Closed Bug 1421255 Opened 7 years ago Closed 7 years ago

Copy paste do not work in Google Docs

Categories

(Core :: DOM: Core & HTML, defect)

57 Branch
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: 5a464b46, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0 Build ID: 20100101 Steps to reproduce: * Navigate to an existing Google Docs document, or create a new one * Type in any text * Select the text either using the keyboard (SHIFT + LEFT) or the mouse * Press Ctrl + C * Deselect the text either by pressing RIGHT or by clicking somewhere in the document * Press Ctrl + V Actual results: Nothing happens. Note that I also tried the same steps in Safe Mode, with the same results. Expected results: The copied portion of the text should have been pasted
Attached video Reproducing 1421255.avi
Note that copy and paste work for me in any other website and place in Firefox that I tried, so this problem seems to be limited to Google Docs.
AFAIK Google Docs doesn't support Firefox 52. It only works with "the 2 most recent versions" which are now 56 and 57. Please test with Firefox 57. https://support.google.com/docs/answer/2375082
I'm not sure why it wrote Firefox/52.0 (automatically filled into the bug report), because I'm running v 57.0 for sure, according to Help -> About Firefox.
Maybe your user agent string has been modified by a rogue extension. And perhaps Google Docs has disabled the copy functionality by detecting the browser version. Here's the troubleshooting guide: https://support.mozilla.org/kb/websites-say-firefox-outdated-or-incompatible
Thank you, Kohei. I finally had the time to check whether any changes suggested by https://www.privacytools.io/#about_config were to blame, as it later occurred to me it might be possible. And, indeed, setting dom.event.clipboardevents.enabled to false is the culprit (although it didn't block copy-pasting on any other website that I've been using, only Google Docs). After leaving it to the default of true copy-pasting works again. As for the user agent, thank you for the link. Indeed it appears to be a plugin that resets "dom.push.userAgentID", because as soon as I reset it it gets back to the previous value. Although this is true after disabling ALL plugins, very strange...
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Component: Untriaged → DOM
Product: Firefox → Core
Resolution: --- → WORKSFORME
Component: DOM → DOM: Core & HTML
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