Closed
Bug 1421255
Opened 7 years ago
Closed 7 years ago
Copy paste do not work in Google Docs
Categories
(Core :: DOM: Core & HTML, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: 5a464b46, Unassigned)
Details
Attachments
(1 file)
497.43 KB,
video/avi
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Details |
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20100101
Steps to reproduce:
* Navigate to an existing Google Docs document, or create a new one
* Type in any text
* Select the text either using the keyboard (SHIFT + LEFT) or the mouse
* Press Ctrl + C
* Deselect the text either by pressing RIGHT or by clicking somewhere in the document
* Press Ctrl + V
Actual results:
Nothing happens. Note that I also tried the same steps in Safe Mode, with the same results.
Expected results:
The copied portion of the text should have been pasted
Note that copy and paste work for me in any other website and place in Firefox that I tried, so this problem seems to be limited to Google Docs.
Comment 3•7 years ago
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AFAIK Google Docs doesn't support Firefox 52. It only works with "the 2 most recent versions" which are now 56 and 57. Please test with Firefox 57.
https://support.google.com/docs/answer/2375082
I'm not sure why it wrote Firefox/52.0 (automatically filled into the bug report), because I'm running v 57.0 for sure, according to Help -> About Firefox.
Comment 5•7 years ago
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Maybe your user agent string has been modified by a rogue extension. And perhaps Google Docs has disabled the copy functionality by detecting the browser version. Here's the troubleshooting guide:
https://support.mozilla.org/kb/websites-say-firefox-outdated-or-incompatible
Thank you, Kohei. I finally had the time to check whether any changes suggested by https://www.privacytools.io/#about_config were to blame, as it later occurred to me it might be possible. And, indeed, setting dom.event.clipboardevents.enabled to false is the culprit (although it didn't block copy-pasting on any other website that I've been using, only Google Docs). After leaving it to the default of true copy-pasting works again.
As for the user agent, thank you for the link. Indeed it appears to be a plugin that resets "dom.push.userAgentID", because as soon as I reset it it gets back to the previous value. Although this is true after disabling ALL plugins, very strange...
per comment 6 and https://developer.mozilla.org/en-US/docs/Mozilla/Bugzilla/What_to_do_and_what_not_to_do_in_Bugzilla#Resolving_bugs_as_WORKSFORME.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Component: Untriaged → DOM
Product: Firefox → Core
Resolution: --- → WORKSFORME
Assignee | ||
Updated•6 years ago
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Component: DOM → DOM: Core & HTML
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Description
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