Colour distortion even after upgrade to FF 57.0.1

UNCONFIRMED
Unassigned

Status

()

defect
P3
normal
UNCONFIRMED
a year ago
a year ago

People

(Reporter: d.jeziorski, Unassigned)

Tracking

57 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [gfx-noted])

Attachments

(1 attachment)

(Reporter)

Description

a year ago
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171128222554

Steps to reproduce:

Issue is happening on various sites. It's not related to specific one.
Usually simple changing the tabs is causing the artifacts to show up.

Today I got artifacts on this one:
https://www.oralb-blendamed.pl/pl-pl/contact-us

Issue is showing even on reddit with issue related to such graphic artifacts.

https://www.reddit.com/r/firefox/comments/7cya40/having_some_issues_with_firefox_update_all_videos/

Similar issue is happening all the time on dashboard showing status of builds in our company.

I have dell 5510 with two graphic cards (NVidia M100M and Intel P530)I tried to upgrade drivers to nVIDIA-N15V-GM-N16V-GM-and-GeForce-Graphics-Driver_XRJCR_WIN_22.21.13.8477_A03 

That didn't help. I will look if Intel driver will change anything.

One more clue might be that I use DisplayLink Manager with DELL 3100 docking station that installs additional graphical drivers (8.2.1646.0).


about support:

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    "supportURL": "https://support.mozilla.org/1/firefox/57.0.1/WINNT/en-US/",
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      "isActive": false,
      "id": "{4BBDD651-70CF-4821-84F8-2B918CF89CA3}"
    },
    {
      "name": "Google  Image Search",
      "version": "1.15.1-signed.1-signed",
      "isActive": false,
      "id": "{73007fef-a6e0-47d3-b4e7-dfc116ed6f65}"
    },
    {
      "name": "Greasefire",
      "version": "1.0.8.1-signed.1-signed",
      "isActive": false,
      "id": "greasefire@skrul.com"
    },
    {
      "name": "Greasemonkey",
      "version": "4.0",
      "isActive": false,
      "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
    },
    {
      "name": "IMGoogle",
      "version": "2.3",
      "isActive": false,
      "id": "igoogle@eros.man"
    },
    {
      "name": "NoScript",
      "version": "10.1.3",
      "isActive": false,
      "id": "{73a6fe31-595d-460b-a920-fcc0f8843232}"
    },
    {
      "name": "Roomy Bookmarks Toolbar",
      "version": "1.4.17",
      "isActive": false,
      "id": "ALone-live@ya.ru"
    },
    {
      "name": "ScrollAnywhere",
      "version": "5.6",
      "isActive": false,
      "id": "juraj.masiar@gmail.com_ScrollAnywhere"
    },
    {
      "name": "SmoothWheel (AMO)",
      "version": "0.45.8.20130519.3.1-signed.1-signed",
      "isActive": false,
      "id": "{5F590AA2-1221-4113-A6F4-A4BB62414FAC}"
    },
    {
      "name": "Tab Mix Plus",
      "version": "0.5.0.4",
      "isActive": false,
      "id": "{dc572301-7619-498c-a57d-39143191b318}"
    },
    {
      "name": "YouTube High Definition",
      "version": "61.29",
      "isActive": false,
      "id": "{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}"
    }
  ],
  "features": [
    {
      "name": "Activity Stream",
      "version": "2017.11.07.1100-7f4e3634",
      "id": "activity-stream@mozilla.org"
    },
    {
      "name": "Application Update Service Helper",
      "version": "2.0",
      "id": "aushelper@mozilla.org"
    },
    {
      "name": "Firefox Screenshots",
      "version": "19.2.0",
      "id": "screenshots@mozilla.org"
    },
    {
      "name": "Follow-on Search Telemetry",
      "version": "0.9.6",
      "id": "followonsearch@mozilla.com"
    },
    {
      "name": "Form Autofill",
      "version": "1.0",
      "id": "formautofill@mozilla.org"
    },
    {
      "name": "Multi-process staged rollout",
      "version": "3.05",
      "id": "e10srollout@mozilla.org"
    },
    {
      "name": "Photon onboarding",
      "version": "1.0",
      "id": "onboarding@mozilla.org"
    },
    {
      "name": "Pocket",
      "version": "1.0.5",
      "id": "firefox@getpocket.com"
    },
    {
      "name": "Shield Recipe Client",
      "version": "76.1",
      "id": "shield-recipe-client@mozilla.org"
    },
    {
      "name": "Web Compat",
      "version": "1.1",
      "id": "webcompat@mozilla.org"
    }
  ]
}



Actual results:

Screen is distorted. Tab refresh is not fixing the issue. Issue is showing on random sites.

I have multiple screenshots - but only one file can be attached.




Expected results:

Screen should be rendered correctly.
Can you restart firefox in safe mode?

Did you experience this with FF56 as well?

You would be using VP9 in YouTube due to "media.benchmark.vp9.fps"

in about:config, try setting media.benchmark.vp9.threshold to 250 (from the default value of 150), this will force using h264
oh sorry, I thought this was about media playback...
forget the previous message, then this definitely has nothing to do with bug 1417442...

So again, try in safe mode (about:support click restart with add-ons disabled)
Component: Untriaged → Graphics: Layers
Product: Firefox → Core
(Reporter)

Comment 3

a year ago
Some more information. I started FF in safe mode - issue didn't show up - normally it's showing on our dashboard - now nothing - everything worked.

Then I tried to disable the addons one by one until nothing was left (I restarted FF each time and then restored session). Nothing helped. Then I also disabled plugins (cisco, flash, widevine). Still nothing. 

So right now I don't have idea how can I figure out what is the difference between FF with all addons disabled and FF in Safe Mode.

If you have any idea what else I can try I'm ready to change the config or extract some data and do any comparison like default config vs mine I would love to fix it somehow as issue is so frustrating that I'm starting to think about moving to chrome.

I'm using my FF profile for few years now so maybe some other option is set up and something wasn't migrated correctly and is causing it.
(In reply to Dominik Jeziorski from comment #3)
> So right now I don't have idea how can I figure out what is the difference
> between FF with all addons disabled and FF in Safe Mode.

my guess is that the hardware acceleration is disabled in safe mode.

Go to Preferences -> General -> and uncheck in Performance "Use recommended performance settings" and then uncheck "Use hardware acceleration when available" box

> I would love to fix it somehow as issue is so frustrating that I'm starting to think about moving to chrome.

would love to know if Chrome isn't showing the issue too...
Whiteboard: [gfx-noted]
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