1422695 - sync dosen't synchronize

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[Ben]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20171128222554

Steps to reproduce:

I try to synchronize firefox my 2 computers, nothing work execpt the history. 


Actual results:

Nothing 


Expected results:

I exect that it works !!!!

Comment 1

[Lina Butler (ex-Mozilla)]

We're sorry to hear you are having this problem, but thanks very much for taking the time to make this report. We aren't sure what is causing this issue, but Sync does keep some logs which may help us find the problem. Instructions for how to locate and attach the logs can be found at https://wiki.mozilla.org/CloudServices/Sync/File_a_desktop_bug - and in particular, follow the instructions for enabling "success" logs, then reproduce your issue (eg, perform a new sync), and attach any new logs which then appear.

Comment 2

[Julie McCracken (:julie)]

Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.