1422850 - Color distortion (purple/green) during video playback on some nvidia devices

Status: NEW

(Core :: Audio/Video: Playback, enhancement, P3)

Description

[Ben Kelly [:bkelly, not reviewing]]

Some users are still seeing distorted colors like bug 1417442.  For example, see bug 1417442 comment 86.  It seems related to nvidia devices instead of AMD.

Jean-Yves, any ideas here?

I guess we need about:support information.

Comment 1

[Jean-Yves Avenard [:jya]]

Not enough information to say...

the previous report (forked into bug 1422114) isn't actually about playing video, and the user was using windows 7 (where there's no concept of nv12 vs rgb surface).

So:
1- Is the problem happening for video playback or rendering of any content.
2- Is the user using Windows 7 or later.
3- Is setting the use-nv12-format to false fix the problem?

Comment 2

[William Tael]

(In reply to Jean-Yves Avenard [:jya] from comment #1)
> Not enough information to say...
> 
> the previous report (forked into bug 1422114) isn't actually about playing
> video, and the user was using windows 7 (where there's no concept of nv12 vs
> rgb surface).
> 
> So:
> 1- Is the problem happening for video playback or rendering of any content.
> 2- Is the user using Windows 7 or later.
> 3- Is setting the use-nv12-format to false fix the problem?

1- Just video playback here (mostly on Facebook).
2- Windows 10 Pro 64bits here with the latest NVIDIA drivers.
3- I don't know what that is and never changed any settings related.

Comment 3

[Jean-Yves Avenard [:jya]]

Go to about:config

look for a use-nv12-format preference, and toggle its value from true to false.

Attempt to play the video again.

is the issue fixed?

Comment 4

[William Tael]

(In reply to Jean-Yves Avenard [:jya] from comment #3)
> Go to about:config
> 
> look for a use-nv12-format preference, and toggle its value from true to
> false.
> 
> Attempt to play the video again.
> 
> is the issue fixed?

Nope. Stays the same.

Comment 5

[Jean-Yves Avenard [:jya]]

Can you set media.wmf.dxva.d3d11.enabled to false and see if that fixes it for you?

Otherwise, you'll have to disable hardware acceleration in the Preferences -> General -> Performance

Comment 6

[NVD]

http://nvidia.custhelp.com/app/answers/detail/a_id/4580

Could it be this? Microsoft already fixed it in Windows 10 Insider builds as the page mentions, but no one knows when the fix will be released to regular users.

https://blogs.windows.com/windowsexperience/2017/11/22/announcing-windows-10-insider-preview-build-17046-pc/

"We fixed a community reported issue where display colors became distorted after upgrading on some TV’s and monitors that incorrectly advertised support for 10/12 bit wire formats."

This bug was caused by Microsoft's Windows 10 changes and monitors/tvs with bad EDID, it is not an Nvidia driver bug.

Comment 7

[William Tael]

(In reply to Jean-Yves Avenard [:jya] from comment #5)
> Can you set media.wmf.dxva.d3d11.enabled to false and see if that fixes it
> for you?
> 
> Otherwise, you'll have to disable hardware acceleration in the Preferences
> -> General -> Performance

Already did that before you said it. Doesn't work. 
Disabling HW acceleration does fix it though, but videos become color sharpened. 
Anyway, I'm waiting for a real fix.

Comment 8

[William Tael]

(In reply to NVD from comment #6)
> http://nvidia.custhelp.com/app/answers/detail/a_id/4580
> 
> Could it be this? Microsoft already fixed it in Windows 10 Insider builds as
> the page mentions, but no one knows when the fix will be released to regular
> users.
> 
> https://blogs.windows.com/windowsexperience/2017/11/22/announcing-windows-10-
> insider-preview-build-17046-pc/
> 
> "We fixed a community reported issue where display colors became distorted
> after upgrading on some TV’s and monitors that incorrectly advertised
> support for 10/12 bit wire formats."
> 
> This bug was caused by Microsoft's Windows 10 changes and monitors/tvs with
> bad EDID, it is not an Nvidia driver bug.

Not related! Not the same bug. This bug only happens in Firefox. 
Chrome works just fine with HW Accel on or off.

Comment 9

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

(In reply to William Tael from comment #8)
> Not related! Not the same bug. This bug only happens in Firefox. 
> Chrome works just fine with HW Accel on or off.

Can you please provide about:support as well as the output from dxdiag?

Comment 10

[William Tael]

(In reply to Anthony Jones (:kentuckyfriedtakahe, :k17e) from comment #9)
> (In reply to William Tael from comment #8)
> > Not related! Not the same bug. This bug only happens in Firefox. 
> > Chrome works just fine with HW Accel on or off.
> 
> Can you please provide about:support as well as the output from dxdiag?

My FF is in PTBR (Portuguese).

Comment 11

[William Tael]

> Can you please provide about:support as well as the output from dxdiag?

I don't see how can I post my dxdiag here.

Comment 12

[Blake Wu [:bwu][:blakewu]]

https://support.microsoft.com/pt-pt/help/4028644/windows-open-and-run-dxdiagexe
Can you do a screen capture and attach it here?

Comment 13

[William Tael]

Attachment: A dxdiag text file

I found the attach buttom.

Comment 14

[Meteor0ID]

Attachment: issue screenshot

Comment 15

[Meteor0ID]

Attachment: Another DxDiag.txt

Comment 16

[Meteor0ID]

Attachment: video glitch occuring in yt also.JPG

Comment 17

[Meteor0ID]

This issue does have a very significant impact on browsing experience. It occurs often, and only in few cases can it be negated by switching the video to a lower resolution. On my machine, firefox is no longer a reliable web-browser as long as this issue exists. PLaying video's is an important function.
Because of this, I suggest increasing the importance even further.

If any information is required, I am willing to assist.

Comment 18

[Meteor0ID]

Attachment: about support.rtf

Comment 19

[zxemnas]

Attachment: about support.txt

I got the same issue, here's my about:support

Comment 20

[zxemnas]

Attachment: DxDiag.txt

and here's my dxdiag

Comment 21

[Jean-Yves Avenard [:jya]]

(In reply to zxemnas from comment #19)
> Created attachment 8940769 [details]
> about support.txt
> 
> I got the same issue, here's my about:support

Hardware decoding (and compositing) is disabled on your machine. So entirely different issue. You have a nvidia GTS 450, with unknown driver version (23.21.13.8813), make sure you install the latest drivers from nvidia version 390.65

Comment 22

[Meteor0ID]

(In reply to Jean-Yves Avenard [:jya] from comment #21)
> (In reply to zxemnas from comment #19)
> > Created attachment 8940769 [details]
> > about support.txt
> > 
> > I got the same issue, here's my about:support
> 
> Hardware decoding (and compositing) is disabled on your machine. So entirely
> different issue. You have a nvidia GTS 450, with unknown driver version
> (23.21.13.8813), make sure you install the latest drivers from nvidia
> version 390.65

It is however the same grapics card I have. Too much coincidence there.

Comment 23

[Jean-Yves Avenard [:jya]]

no it isn't.. this bug was for AMD cards and for hardware decoding.

you use neither

Comment 24

[Jean-Yves Avenard [:jya]]

oops my bad, wrong bug :)

Comment 25

[zxemnas]

(In reply to Jean-Yves Avenard [:jya] from comment #21)
> (In reply to zxemnas from comment #19)
> > Created attachment 8940769 [details]
> > about support.txt
> > 
> > I got the same issue, here's my about:support
> 
> Hardware decoding (and compositing) is disabled on your machine. So entirely
> different issue. You have a nvidia GTS 450, with unknown driver version
> (23.21.13.8813), make sure you install the latest drivers from nvidia
> version 390.65

I have a nvidia gtx 550 TI, not a gts 450, also I always keep my drivers updated, yesterday I installed the latest version (390.65) as soon as it came up.

Comment 26

[zxemnas]

(In reply to William Tael from comment #13)
> Created attachment 8935984 [details]
> A dxdiag text file
> 
> I found the attach buttom.

I got the same graphic card as you tho, so probably it's related?

Comment 27

[Meteor0ID]

Attachment: Screengrab of Nvidea system info of affected machine

Comment 28

[Meteor0ID]

Attachment: firefox_support_info.txt

Comment 29

[Alex]

I have the same problem with GTS 450 Graphic Card (In my opinion it's a bug with specifics grapghics cards)

Comment 30

[u310142]

GTX 460M here, same problem.

Comment 31

[andrevallestero]

GTX 560, same problem, latest drivers.
I noticed I only get the problem when the content is being played back at 60fps

Sample of bug in twitch.tv - https://imgur.com/a/c4CZ6jN
DxDiag logs - https://pastebin.com/HnXe3nNZ
about:support logs - https://pastebin.com/z3tF8W0i