1423695 - Thunderbird lost additional new identity & outgoing server after PC reboot

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[u580221]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:59.0) Gecko/20100101 Firefox/59.0
Build ID: 20171205123322

Steps to reproduce:

1. Added new identity & outgoing SMTP sever for it
2. Used it (mail sent) with password saved in thunderbird's password manager
3. Rebooted PC later without explicitly shutting down thunderbird


Actual results:

Mail is still in sent folder, but identity & SMTP outgoing server is GONE, have to enter everything again which is incredibly annoying


Expected results:

everything is still there

Comment 1

[Wayne Mery (:wsmwk)]

jonas, 
What flavor of linux?
And can you determine please how many profiles are in the profile directory?  https://support.mozilla.org/en-US/kb/profiles-tb

Comment 2

[u580221]

The other profile settings are still there in case that is relevant. It's like the newest changes just weren't saved immediately, and then when Thunderbird was shutdown uncleanly a few hours later it was lost. (which is very unfortunate since the dialog kinda makes it seem like closing it with "Save" would actually permanently save it)

It looks like I just have one profile:

jonas@cyberman:~$ ls .thunderbird/
 3ahflojr.default  'Crash Reports'   profiles.ini
jonas@cyberman:~$ 

My distribution is Fedora 27 x64 (thunderbird in the version as packaged by Fedora).

Comment 3

[u580221]

This has never ever happened to me again, so maybe this should be closed as some sort of freak incident? (Since nobody else has commented here either)

Comment 4

[Wayne Mery (:wsmwk)]

Thanks for the update