142653 - Click view the memo talking points

Status: VERIFIED WONTFIX

(Core Graveyard :: Plug-ins, defect)

Description

[alexr]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.0rc1)
Gecko/20020417
BuildID:    200241711

Mozzila does not seem to use plugins that are installed until After you copy a
bunch of DLLS to the plug in folder,  may i sugest a little C++ app runs after
install to check for things like real player, windows media player, and copy the
dlls' over. ?   it could copy the Quicktime, Real MEdia, windows Media, and java
dll's over. 

Reproducible: Always
Steps to Reproduce:
1. install mozilla
2. goto foxnews.com/oreilly
3. Click on view memo

Actual Results:  pop up page comes up with missing plugin icon,  clicking on
that icon will crash the broswer about 10% of the time,  or it takes you to a
download the missing plugin page,  when you download the plugin it still does
not work.  you have to MAnually copy dlls

Expected Results:  mozilla detects installed plugins and uses them automatically.

[e-mail]

Besides not using plugs ins  (out of the box) as it were i see nothing that
would stop Mozilla from becoming very popular, its fast and kicks ass,   but it
won't go main stream if plugsins don't work after install, most users are not
overly handy when it comes to searching on the net and copying some dlls' around
to fix the problem.

Comment 1

[Peter Lubczynski]

Reporter: Please update your build to a RECENT nightly trunk or 1.0-based build.
Scanning for tier1 plugins was fixed with bug 133282.

Comment 2

[shrirang khanzode]

v

Comment 3

[alexr]

You have to be kidding.   Did you test with Windows 2000 Service pack 2?    Try 
to un-install mozzila,   ensure the plug-ins directory is empty and re-install 
mozzila Build 200241711,  then visit www.foxnews.com/oreilly/ and try to watch 
the talking points.  (you can choose either real or windows media,  neithe 
worked for me)    I have allready recommended Mozzila to 2 co-workers and they 
Both had the same problem.   Is it Only with Windows 2000 maybe ?     i have 
not installed Mozilla on my home computers yet,    WindowsXP and ME  maybe the 
plugsins work correctly on those OS

Comment 4

[rubydoo123]

Alex: we had an open bug 133282 that helped resolve the install plug-in not
being found issue. However, just to emphasize what needs to be done when
installing a plug-in, you need to follow this:
1. Access a page that requires a plug-in, that you do not have installed
2. When the default plug-in icon is displayed, select the option to install the
plug-in
3. After successful completion of the install, select Help|About Plugins and
verify that the plug-in is displayed within the list
4. If the plug-in does display, then return to the page where the plug-in was
initially encountered. 

Note: we have another bug that will eliminate this next step -- but until that
is fixed and checked in, you will need to do this:

Select a shift+reload to force a plug-in refresh for that page
5. If the plug-in does not render, redisplay the Help|About Plugins page,
determine the location of the plug-in files. Access the disk to that location.
Copy the np*.dll and if appropriate the np*.xpt to the Netscape/Mozilla plugins
directory. Refresh the Help|About Plugins page and ensure that the plugin
location now points to the Netscape/Mozilla plugins directory. Return to the
page where the plug-in was initially encountered, do a shift-reload and see if
the plug-in displays. If it does not, the final step is to completely exit the
appliation and log back in and access the page.

Comment 5

[alexr]

as per step #5 yes  when you copy the DLL's by hand the plugins then work 
great,  i had to copy the dlls for windows media player, java, quick time, real 
media,  I wouldn't call telling people to copy the dll's a Fix.  I would 
recommend trying to fix it with in the code so people don't have to go through 
all the steps.  :) 

Adobe acrobat did work with out having to do any extra steps though !
Alex

Comment 6

[shrirang khanzode]

alex...that's what bug 122382 is supposed to do. do u have windows media player 
6.4? peter's fix is supposed to pick up plugins automagically from their 
installation folders( wmp, quicktime, acrobat ,real). I am surprixed that u had 
to manually copy the plugins..which is not needed anymore.

Comment 7

[shrirang khanzode]

i meant 133282

Comment 8

[alexr]

I Installed Windows media player 7.1 ,  and i Installed Real One Player,  both 
were installed by clicking on the broken plugin icon,  that took me to a page 
that listed plugins .   i downloaded them ,  shut down mozzila, installed the 
plugins,  and turned mozilla back on.  now when i goto pages that use the 
plugins it comes up as a black box that does nothing.   Except an msnbc.com 
page (the today show link)  that one says i don't have windows media player 
installed and links to where i should install it.    This was all on my 2nd 
computer,  its actually a Development inhouse database, but becuase i coppied 
10 dlls in all on my Workstation and got the plugins working i have been using 
my devDB machine to try and get more debuggin info on mozilla.     On my 
workstation, (After copying 10 dlls by  hand) it seems like all plugsin work 
correctly.    Let me know if you want me to try anything on the nonworking?  i 
have not tried installing the java plugin on that box yet. 

Comment 9

[rubydoo123]

Hi Alex, first let me say I am really sorry you are having to go through all of
this. Is there anyway you can install a current mozilla build - one that is
newer than 20020502, that is the day the scan the disk for plugins bug was
checked in. I think you will have a much better user experience.

Comment 10

[alexr]

Where do i get the newer build?    You spoke of a 20020502 ?  should i just 
wait for RC2 ?        Also i don't think it was suppost to be supported but 
Active-X does not seem to do anything in mozzila.  i cam acros an active-x 
bandwidth test that i tried out in mozilla.    but never got the popup thingy.  
or is that just too M$ orientated to put on a non IE browser?

alex

Comment 11

[rubydoo123]

you can get a newer build from the mozilla homepage. And no, we don't have 
activeX support

Comment 12

[alexr]

RC2 does fix the problem For windows 2000.    My Home computer seemed to have 
the real one player plugin missed ?  Windows XP

Comment 13

[shrirang khanzode]

Nein !!! Don't CLOSE bugs...verified is the last stage where they should rest

Comment 14

[shrirang khanzode]

wntfx

Comment 15

[shrirang khanzode]

v