1429447 - Specific email not receiving emails Investigation of <email address>

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, enhancement)

Description

[marco]

User: 
Support Case


The user has tried the following:
*Tested email, at first email was not working but now it is so verification email should go through fine.

I verified with the user that their email is indeed working. 

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

Comment 1

[Jon Buckley [:jbuck]]

Hi Marco, I've found and cleared one email bounce from our systems, please try signing in again!

MySQL [fxa]> select * from emailBounces where email = '[e-mail]';
+-----------------+------------+---------------+---------------+
| email           | bounceType | bounceSubType | createdAt     |
+-----------------+------------+---------------+---------------+
| [e-mail] |          1 |             2 | 1515519084195 |
+-----------------+------------+---------------+---------------+
1 row in set (0.00 sec)

MySQL [fxa]> delete from emailBounces where email = '[e-mail]';
Query OK, 1 row affected (0.01 sec)

Comment 2

[Ryan Kelly [:rfkelly]]

Closing on the assumption that the above fixed things, as we haven't heard back.