1429849 - Download button in the nav on /firefox/mobile/ downloads Firefox for desktop

Status: RESOLVED FIXED

(www.mozilla.org :: Pages & Content, defect)

Description

[Alex Gibson [:agibson]]

STR:

1.) On a desktop browser visit https://www.mozilla.org/en-US/firefox/mobile/
2.) In the global nav and sub nav on the right, click the "Download Firefox" button

Expected results:

I should be offered a Firefox mobile product.

Actual results:

I get redirected to /firefox/new/?scene=2, and receive Firefox for desktop.

----

We should probably hide the download button on the nav on this page? (since there is a choice of 2 products, we can't make it link to just one).

Comment 1

[Eric Renaud [:erenaud]]

Jennifer - what are your thoughts here?

Comment 2

[Jennifer Rouse]

(In reply to Eric Renaud from comment #1)
> Jennifer - what are your thoughts here?


So I get what Alex is saying but under the current navigation system I'm not sure that it's obvious that a user knows they are on the mobile page from the navigation view. I would say we keep is as is for now but keep this in mind when re-designing the navigation (soon hopefully). 

One other thing to note is that if a user does click on that button they do have the option on the new screen to download mobile. Not ideal, but it's hard for us to know if a user really does want to download the mobile version just because they are in the mobile section of Fx.

Comment 3

[Alex Gibson [:agibson]]

(In reply to Jennifer Rouse from comment #2)
> So I get what Alex is saying but under the current navigation system I'm not
> sure that it's obvious that a user knows they are on the mobile page from
> the navigation view. I would say we keep is as is for now but keep this in
> mind when re-designing the navigation (soon hopefully). 

Yeah, the nav really does need redesigning, but unfortunately I don't think that's likely to happen any time soon :(

> One other thing to note is that if a user does click on that button they do have the option on the new screen to download mobile. Not ideal, but it's hard for us to know if a user really does want to download the mobile version just because they are in the mobile section of Fx.

This is true, but only after the browser auto-downloads the desktop product which isn't great.

Comment 4

[Jennifer Rouse]

So here is where I could be persuaded. If we can show the user that they are in the mobile section of Fx then I could agree and say, "yes there is no need for that button when in the mobile section." Is that doable? We would also need to highlight when a user is on the desktop section (the other three are all external links).

Comment 5

[Alex Gibson [:agibson]]

(In reply to Jennifer Rouse from comment #4)
> So here is where I could be persuaded. If we can show the user that they are
> in the mobile section of Fx then I could agree and say, "yes there is no
> need for that button when in the mobile section." Is that doable? We would
> also need to highlight when a user is on the desktop section (the other
> three are all external links).

Anything is do-able, but if we add this functionality for the Firefox sub-nav, we should really do the same for all the other sub nav sections on the site (which sounds like it should be a separate bug to me).

Comment 6

[Jennifer Rouse]

(In reply to Alex Gibson [:agibson] from comment #5)
> (In reply to Jennifer Rouse from comment #4)
> > So here is where I could be persuaded. If we can show the user that they are
> > in the mobile section of Fx then I could agree and say, "yes there is no
> > need for that button when in the mobile section." Is that doable? We would
> > also need to highlight when a user is on the desktop section (the other
> > three are all external links).
> 
> Anything is do-able, but if we add this functionality for the Firefox
> sub-nav, we should really do the same for all the other sub nav sections on
> the site (which sounds like it should be a separate bug to me).

Agree, if we do it for Firefox sub nav then we should do it for all sub navs.

Comment 7

[Alex Gibson [:agibson]]

(In reply to Jennifer Rouse from comment #6)
> (In reply to Alex Gibson [:agibson] from comment #5)
> > (In reply to Jennifer Rouse from comment #4)
> > > So here is where I could be persuaded. If we can show the user that they are
> > > in the mobile section of Fx then I could agree and say, "yes there is no
> > > need for that button when in the mobile section." Is that doable? We would
> > > also need to highlight when a user is on the desktop section (the other
> > > three are all external links).
> > 
> > Anything is do-able, but if we add this functionality for the Firefox
> > sub-nav, we should really do the same for all the other sub nav sections on
> > the site (which sounds like it should be a separate bug to me).
> 
> Agree, if we do it for Firefox sub nav then we should do it for all sub navs.

If you can file a new bug for this and/or put a card for it it on the Taiga board, I can add it as a blocker to this bug? I'd be happy to try and fix both the things. Thanks!

Comment 8

[Alex Gibson [:agibson]]

Attachment: mobile-cta.gif

Added an animated .gif of the issue to hopefully help illustrate why I think the current behavior is confusing.

Comment 9

[GitHub Bugzilla PR Linker]

Attachment: Link to GitHub pull-request: https://github.com/mozilla/bedrock/pull/5439

Comment 10

[[github robot]]

Commit pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/01b153ccf7e2faa73e56b4a2240a8ed3614a25a8
[fix bug 1429849] Hide button in top nav on /firefox/mobile/