Sync will only work rarely, at most every couple of days, and not on command when I press the "Sync" option. This is very frustrating. What can I do?

UNCONFIRMED
Unassigned

Status

()

Firefox
Untriaged
UNCONFIRMED
9 days ago
4 days ago

People

(Reporter: lauryn.slotnick, Unassigned, NeedInfo)

Tracking

57 Branch
Points:
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Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

9 days ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:57.0) Gecko/20100101 Firefox/57.0
Build ID: 20180103231032

Steps to reproduce:

Sync will only work rarely, at most every couple of days, and not on command when I press the "Sync" option. This is very frustrating. What can I do?


Actual results:

Sync will only work rarely, at most every couple of days, and not on command when I press the "Sync" option. 


Expected results:

It should have Synced. Instead, it still says the last sync was yesterday at 1:08 am.
User Agent  Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:57.0) Gecko/20100101 Firefox/57.0
Firefox: 57.0.4, Build ID  20180103231032

I have tested this issue on latest Firefox 57.0.4 release and latest Nightly (59.0a1) build but I haven't managed to reproduce it.
I have clicked the "Sync" button ~15 times during the day and the browser was correctly synced every time.

Lauryn, can you please retest this issue using a new Firefox profile to eliminate custom settings as a possible cause (https://goo.gl/AJxpqu)?  
Also, there are any errors in browser console (Cmd+Shift+J) after reproducing the issue?
Flags: needinfo?(lauryn.slotnick)
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