1434259 - Ldap error

Status: RESOLVED FIXED

(Participation Infrastructure :: Phonebook, defect)

Description

[Kristjan Geir Mathiesen]

Attachment: Moz error.JPG

Hi

Cannot login into Mozillian groups. Get:  Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact your system administrator.

https://auth.mozilla.auth0.com/mf?settings_id=&provider=duo&state=2t69n1RQD2qR-KPCmCKdF241RP_VnGHy

thanks, KGM

Comment 1

[Tasos Katsoulas [:tasos]]

Hi KGM,

Are you trying to connect with LDAP? Does the email address have a mozilla domain?

Comment 2

[Kristjan Geir Mathiesen]

Hi Tasos.
I´m trying to access my own group page -> https://mozillians.org/en-US/?next=/en-US/group/berlin-l10n-hackathon-2017/ 
No, I do not have a mozilla domain email. 
I´m using this [e-mail] ldap account.
Thanks, KGM

Comment 3

[Henrik Mitsch [:hmitsch]]

Hi KGM,

did you enable MFA (multi-factor authentication) on your Mozilla LDAP account ([e-mail])?
If no, please go to https://login.mozilla.com and follow the setup steps (on the bottom of the left menu).

Best regards,
   Henrik

Comment 4

[Kristjan Geir Mathiesen]

Henrik, did not. Thanks for pointing that out. Sorry I didn´t realize on my own. Have done it and am now logged in! Thanks KGM