1435925 - Specific email not receiving emails Investigation of [e-mail]

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[it]

Hi, I'm currently locked out of my Firefox Account and unable to sync as a result, my email is [e-mail], I am not sure if this is the correct place to put this, but I found the link from a user with a similar issue.  
Thanks

Comment 1

[Jon Buckley [:jbuck]]

Hi there, our systems recorded three bounces which I've cleared, could you try signing in again?

MySQL [fxa]> select * from emailBounces where email = '[e-mail]';
+--------------------+------------+---------------+---------------+
| email              | bounceType | bounceSubType | createdAt     |
+--------------------+------------+---------------+---------------+
| [e-mail] |          1 |             2 | 1490678481550 |
| [e-mail] |          1 |             4 | 1490678509984 |
| [e-mail] |          1 |             2 | 1490678548011 |
+--------------------+------------+---------------+---------------+
3 rows in set (0.00 sec)

MySQL [fxa]> delete from emailBounces where email = '[e-mail]';
Query OK, 3 rows affected (0.01 sec)

Comment 2

[Vlad Filippov (:vladikoff)]

(In reply to it from comment #0)
> Hi, I'm currently locked out of my Firefox Account and unable to sync as a
> result, my email is [e-mail], I am not sure if this is the correct
> place to put this, but I found the link from a user with a similar issue.  
> Thanks

Please let us know if your problem was fixed

Comment 3

[it]

Hi, yes the problem was solved, thank you