1436872 - Youtube issue using Firefox Quantum Version 58.0.2

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Aldi]

Attachment: Firefox issue.PNG

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
Build ID: 20180206200532

Steps to reproduce:

1) i just go on my youtube bookmarks app and clicking on youtube 
2) youtube page just appear, so i click again on a video 
3) nothing appear on the page i just see a blank page 


Actual results:

I think the problem is coming from the last version of Mozilla that i just install V 58.0.2 
because i was using the program before, without any kind of issue and after the upgrade such issue start to appear. Basicaly the problem is that i can't open a You tube video that i just click on it. 


Expected results:

it should appear a youtube page with a video on it.

Comment 1

[Francesco Lodolo [:flod]]

Moving to Firefox::Untriaged.

This component is for reporting bugs in the Italian localization, not support issues.

Comment 2

[vlado.sieklik]

Same problem since last update, refreshing page sometimes works but I can't load any comments.

Comment 3

[roxleitan]

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
Build ID: 20180206200532

I tested this issue on Windows 10 x64 with the latest Firefox release (58.0.2) and the latest Nightly (2018-02-11) and couldn't reproduce it. 

Please test if the issue can be reproduced in the safe mode of Firefox: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If you still have the issue please create a new profile, you have the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager and report back the results.

Comment 4

[Aditya Anand]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0

I tried to carry out the issue that you reported and I was able to open up the youtube pages properly from the bookmark option. Do open up your Firefox browser in the safe mode as described here.

(In reply to [e-mail] from comment #3)
> Please test if the issue can be reproduced in the safe mode of Firefox:
> https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-
> mode
> 
> If you still have the issue please create a new profile, you have the steps
> here:
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles?redirectlocale=en-US&redirectslug=Managing-
> profiles#w_starting-the-profile-manager and report back the results.

If you still face the problem do comment it here.

[bugday-20180212]

Comment 5

[roxleitan]

Closing as INCOMPLETE. If anyone can still reproduce this, feel free to reopen the issue and provide the information requested in comment 3.

Thanks!