Closed Bug 1438855 Opened 7 years ago Closed 7 years ago

Updates failed

Categories

(Toolkit :: Application Update, defect)

defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: ekr, Unassigned)

Details

Attachments

(2 files)

Attached image image(6).png
I did Firefox Nightly | About Nightly and was rewarded with:
Attached image Phase 2: green arrow
I then clicked the green arrow in the hamburger menu and got:
Another reboot and About Nightly got me a working update.
Unfortunately now that the update has gone through, there isn't anything left that we can use to debug the failed attempt. If this happens again though, the update service log should be able to tell us what's going on. If you go ahead and turn on the app.update.log pref, then there should be some relevant logging in the browser console (messages starting with "AUS:SVC"). Thanks.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → WORKSFORME
Even *without* knowing the cause, I think having the updater just abandon attempting to update and tell me to do it manually is pretty suboptimal behavor.
Post an update going through, are there any logs we can look at for clues? I'm thinking bug 1413146 would have helped here.
Flags: needinfo?(mhowell)
Bug 1413146 would not have helped with this, unfortunately. That logging just goes to the browser console, it isn't stored anywhere, so it still has to be collected manually at the time the problem happens, and it's gone once the browser restarts (e.g. when an update does get applied). We would have to be writing those messages out to a file for them to have been useful here. That said, I do think there's value in bug 1413146 and would advocate for doing it.
Flags: needinfo?(mhowell)
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Created:
Updated:
Size: