1442731 - [SUMO User Issue] Specific email not receiving emails Investigation of <[e-mail]>

Status: RESOLVED INVALID

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Daniel]

User: 
Support Case link


The user has tried the following:
*I tried signing into sync with my email <[e-mail]>, but it said that the emails bounced.  So I am no locked out of my account.  I know I should wait 24 hours before trying again, but this is my work computer and I have a lot of important bookmarks and applications synced to it so I really would prefer not having to wait 24 hours to have a functional Firefox account on this computer (iMac).  My email works, but I never received any verification email from Firefox.  And there is nothing in my spam folder from Firefox/Mozilla.  I have now also logged out and back in on another device and can confirm that I'm locked out of Firefox sync on my Windows 10 laptop as well.

I verified with the user that their email is indeed working. 


Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

Comment 1

[Daniel]

Nevermind, it is unlocked now and I have signed back in.  The 24-hour wait period got rid of the lock.  I'm not sure why I was never sent a verification email, however.

Anyway, everything is working now. 

Thanks.