1443366 - Outlook hyperlinks do not open in Firefox. They do open in IE or Chrome if set to default.

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Stephen Froggatt]

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Build ID: 20180226180053

Steps to reproduce:

Set default browser to Firefox. Clicked a link in Outlook. 


Actual results:

No action/response.


Expected results:

Firefox should have opened to the address referenced in the hyperlink.

Comment 1

[ovidiu boca[:Ovidiu]]

Hi Stephen Froggatt,

I tested this issue on Windows 10 x64 with FF 59 and FF Nightly 60.0a1(2018-03-09) and I can't reproduce it. Note: I used a new profile with no add-ons. 

Please test if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/t5/Procedures-to-diagnose-and-fix/Troubleshoot-Firefox-issues-using-Safe-Mode/ta-p/1687#w_how-to-start-firefox-in-safe-mode

If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

One more step to find out more useful info, if you are still facing this issue, will be to download Firefox Nightly from here: https://nightly.mozilla.org/ and retest the problem.

Comment 2

[ovidiu boca[:Ovidiu]]

Hi,
Marking this as Resolved: Incomplete due to the lack of response from Stephen Froggatt.
If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information.