1443739 - IMAP connect error not shown in MATE

Status: RESOLVED INVALID

(Thunderbird :: OS Integration, defect)

Description

[Jan Middelkoop]

Attachment: thunderbird.png

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
Build ID: 20180206200532

Steps to reproduce:

After having created an account, when Thunderbird can't connect to an IMAP server for whatever reason, it displays the error message in a standard desktop notification on Linux MATE desktop.  Which is good, but the message is truncated and it's not possible to read the actual error.


Actual results:

See attached screenshot.  This is a screenshot of the error message.  Thunderbird obviously can't connect to server 'razor', but why exactly and from which account is impossible to tell.  When I click the error message, it just disappears.  I've tried to find some way of displaying the error message through the GUI of Thunderbird but that doesn't seem to be possible.


Expected results:

I'd expect that, when I click a truncated error message, it displays the full error message and/or takes me to an account configuration screen.  Right now I'm left guessing as to what the actual error is and from which account (I have several on mail server 'razor').  This would be easier to deal with if I could read the error message and somehow see which account this error belongs to. :-)

Comment 1

[Jorg K (CEST = GMT+2)]

Since TB 52.5 we show the correct server name:
https://www.mozilla.org/en-US/thunderbird/52.5.0/releasenotes/

Is this a TB problem or a problem of Mate which "repacks" the notification?

Richard and Aceman, how do those notifications look on your machines?

Comment 2

[Richard Marti (:Paenglab)]

Attachment: error-Mint.png

This is how it looks on Linux Mint. But as you can see, it's Daily. I have no 52 on this system.

Comment 3

[:aceman]

The error seems to be truncated by the notification widget, in the desktop environment. It can also be seen that the design (e.g. line wrapping and icon) differs between DEs.
I assume we send out the full string "Could not connect to mail server %S; the connection was refused."
If the DE cuts the message, it should provide a way to see it in full, but TB can't help with that.

If you have the same server in multiple accounts, I understand the account name would be useful to see. We have done that for status bar messages. Maybe you can see the affected account in the Activity manager of Thunderbird?

Comment 4

[Jorg K (CEST = GMT+2)]

(In reply to :aceman from comment #3)
> If you have the same server in multiple accounts, I understand the account
> name would be useful to see.
I've just "fixed" that here: https://hg.mozilla.org/comm-central/rev/3d6725fd0288#l1.14

Let's close this as INVALID since this seems to be caused by the Linux Desktop.