1443985 - Chinese or Japanese characters in Subject line cause hang when mail moved

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[J W Heisig]

Attachment: 東西宗教研究の冊数について.eml

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

Steps to reproduce:

1. click on mail with Chinese/Japanese characters (2-bit) in subject line and/or address
2a. drag that mail to another folder or
2b. drag that mail to the Desktop

I am sending along a sample mail.


Actual results:

About 50% of the time, Thunderbird freezes, giving a (not responding) message. The program has to be restarted, after which the mail sometimes shows up as moved and sometimes not.


Expected results:

The file should have been moved or copied.

Note: My version is 5.6.0, but you don't give the option above. Also I have the 32-bit installed because I couldn't find a 64-bit program for my Windows 10 OS.

Comment 1

[Wayne Mery (:wsmwk)]

What are your crash IDs?
see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

(I don't crash using version 59.0b2 on windows 7 en-US locale)

Comment 2

[J W Heisig]

There are NO crash reports. The message "Thunderbird not responding" appears at the top and just sits there until I close down and restart. Apparently, this undercuts the crash log that is supposed to be generates.

Comment 3

[Jorg K (CEST = GMT+2)]

I'm sure you mean TB 52.6, the current release version. TB 5.6.0 is certainly no longer supported, if it ever existed (since there were some jumps in numbers).

I tried TB 52 and TB 60 Daily and saw no crash. The header are just "normal" RFC 2047 encoded headers which TB usually processes correctly:
To: =?UTF-8?B?44OP44Kk44K444OD44Kv5YWI55Sf?= <[e-mail]>
From: =?UTF-8?B?5Lit5p2R44CA576O5Luj6aaZ?= <[e-mail]>
Subject: =?UTF-8?B?5p2x6KW/5a6X5pWZ56CU56m244Gu5YaK5pWw44Gr44Gk44GE44Gm?=
Cc: =?UTF-8?B?6YeR5YWI55Sf77yIZ21haWwp?= <[e-mail]>

Can you try to see whether some add-on interferes by disabling all add-ons, see Help menu.

Comment 4

[J W Heisig]

Right you are. It is version 52.6.0 (32-bit) for Windows 10.
  It still happens intermittently, though less than before on subject lines or addresses with Chinese characters in them. If I figure about what is consistent about the "freezes," I will let you know.

Comment 5

[Wayne Mery (:wsmwk)]

J W, do you see this with *Windows'* in safe mode with networking enabled
- win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
... and then still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird


Rin, bogus, Have you ever seen this?

Comment 6

[Yuji Tounai]

I tried to reproduce this issue using several e-mails including the attached e-mail on my environment
(Windows10 Pro 1709 build 16299.309 Japanese ａｎｄ Thunderbird 52.7.0(32-bit)).
but I can't reproduce this issue.

Comment 7

[Rin Okuyama]

I also could not reproduce this problem on the following environments:
- TB 60.0b1 (ja-JP-mac) on macOS 10.13.3 (Japanese)
- TB 52.6.0 on NetBSD/amd64 8.99.14 (LC_CTYPE=ja_JP.UTF-8 and LANG and other LC_*=C)

Comment 8

[Wayne Mery (:wsmwk)]

> 2a. drag that mail to another folder or
> 2b. drag that mail to the Desktop

These bits alone might have a duplicate bug.

You are using version 52?

Does problem reproduce with beta from http://www.mozilla.org/thunderbird/channel/ ?

Comment 9

[J W Heisig]

I discovered this only happens on one of my computers. I do not want to uninstall and reinstall at the risk of loose all my folders in the current layout. Any other suggestions?

Comment 10

[Wayne Mery (:wsmwk)]

http://www.mozilla.org/thunderbird/channel/ should not impact data.

Comment 11

[Wayne Mery (:wsmwk)]

Reporter seems to be gone.
Closing, but feel free to add more information