1444044 - New contributor email template has wrong email address

Status: RESOLVED FIXED

(support.mozilla.org :: Users and Groups, task)

Description

[madalina]

Hi,

Some of the emails that are being sent to new contributors has my signature and address:

https://github.com/mozilla/kitsune/blob/2f295ea223323358c35218620e81afd3e9afa628/kitsune/users/jinja2/users/email/contributor.html


As I've transitioned to a different role those should be replaced with the email adress with one of the current community managers.

Comment 1

[vesper]

Thanks for filing this.

@Rachel - let's use this bug to discuss and solve this for us, as we should both be recipients. Would you be OK with setting up an email alias/mailing list that we both subscribe to? This could help us keep the responses rapid enough and also open to both of us.

Also, if you think any other parts of the text should be edited, let's do so here: https://docs.google.com/document/d/1sJjyV8B3mJ1ka24u3A9dHZFsuzK0dAZ1h811FTyL9Og/edit

Thanks!

Comment 2

[guigs [:guigs] PST (please needinfo me!)]

I do not want to manage another email alias. Can we revisit how we approach reaching out to new contributors? I will suggest an edit in Github.

Comment 3

[guigs [:guigs] PST (please needinfo me!)]

I forked today's version of kitsune and added and removed some text. 

https://github.com/turtleloveshoes/kitsune/blob/master/kitsune/users/templates/users/email/contributor.ltxt
https://github.com/mozilla/kitsune/blob/2f295ea223323358c35218620e81afd3e9afa628/kitsune/users/jinja2/users/email/contributor.html

The work flow seems a little redundant though. 
It seems like this email is sent after a contributor has already made their first contribution. Are regular users receiving this email? 

If I already read the get involved page and made a contribution these are things I would want to know and to include: 
*IRC channel to meet other contributors
*Introductory link to the New Contributor's forum (already there)
*SUMO days or other resources like a calendar, link to airmo or the most up to date dashboard for the community. Maybe a newsletter subscription link. 

What do you think vesper?

Comment 4

[vesper]

(In reply to guigs [guigs] PST (please needinfo me!) from comment #3)
> https://github.com/turtleloveshoes/kitsune/blob/master/kitsune/users/
> templates/users/email/contributor.ltxt
> https://github.com/mozilla/kitsune/blob/
> 2f295ea223323358c35218620e81afd3e9afa628/kitsune/users/jinja2/users/email/
> contributor.html

Looks good to me.
 
> The work flow seems a little redundant though. 
> It seems like this email is sent after a contributor has already made their
> first contribution. Are regular users receiving this email? 

Regular users should not be receiving this - the account creation is different for contributors vs regular users wanting to post a question.

> If I already read the get involved page and made a contribution these are
> things I would want to know and to include: 
> *IRC channel to meet other contributors
> *Introductory link to the New Contributor's forum (already there)
> *SUMO days or other resources like a calendar, link to airmo or the most up
> to date dashboard for the community. Maybe a newsletter subscription link. 
> 
> What do you think vesper?

These all look like good inclusions - the IRC channel in particular. Would you like to create another revision with that content added?

Thank you for working on this, Rachel!

Comment 5

[guigs [:guigs] PST (please needinfo me!)]

So for the context of this email, this page needs to be updated with links to Tasukete's #helpneeded threads I am thinking: 
https://support.mozilla.org/en-US/kb/contributor-news-resources

These are the changes I made via the last comment: 
https://github.com/turtleloveshoes/kitsune/blob/master/kitsune/users/templates/users/email/contributor.ltxt

What do you think?

Comment 6

[vesper]

1. Yes to page updates for https://support.mozilla.org/en-US/kb/contributor-news-resources - should I draft them?

2. Thank you for the changes! Do you think we should keep http://mzl.la/1CGbET4 as a URL for the New Contributor forum or get a better looking mzl.la URL? I can come up with something (if I still have access to creating them) - mzl.la/new-contributors ? mzl.la/welcome-to-sumo ?

Also, I reviewed your changes in plain text (not on github), and would love you to take a look and tell me what you think:

{% autoescape false %}
{# L10n: This is an email.  Whitespace matters! #}
{{ _('Hi {username}')|f(username=display_name(contributor)) }}

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Thanks so much for your interest in helping users of Mozilla
technologies!
{% endtrans %}


{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
We would love to find a good way for you to help users,
so please send us an email with your username and a short introduction.
Please feel free to mention all your relevant skills you can think of ,
we will try to find the right use for them :)
{% endtrans %}


{# L10n: This is an email.  Whitespace matters! #}
{{ _('To help you find out where to help check this site:') }}

{{ add_utm('https://support.mozilla.org/en-US/kb/contributor-news-resources', 'get-involved', source='new-contributor') }}

{# L10n: This is an email.  Whitespace matters! #}
{{ _('There are several ways in which you can get involved:') }}

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Support Forum Contributor - Answer recent user support questions
without answers:
{% endtrans %}

{{ add_utm('https://support.mozilla.org/en-US/questions?sort=requested&filter=no-replies', 'get-involved', source='new-contributor') }}

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Social Support Helper - Respond to tweets about Firefox
as the official @Firefox account:
{% endtrans %}

{{ add_utm('https://support.mozilla.org/en-US/kb/social-support-guidelines', 'get-involved', source='new-contributor') }}

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
KB Editor - Help to update Knowledge Base articles that
need changes or write new articles:
{% endtrans %}

{{ add_utm('https://support.mozilla.org/contributors/need-changes', 'get-involved', source='new-contributor') }}

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Localization Contributor - Help to translate the website
into your language:
{% endtrans %}

{{ add_utm('https://support.mozilla.org/en-US/kb/localize-firefox-help', 'get-involved', source='new-contributor') }}

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Let us know which of these are you interested in
and we’ll help you get started. It’s great to have you with us!
{% endtrans %}


{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Please introduce yourself in the New Contributor forum
by starting a new thread. Put your name in the thread title and
tell us a bit about yourself:
{% endtrans %}

http://mzl.la/1CGbET4

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Finally, you can find others in the community just like you
on our #sumo IRC channel. It's a live chat channel for contributors and administrators:
irc.mozilla.org #sumo - web-based IRC: 
{% endtrans %}

{{ add_utm('https://kiwiirc.com/client/irc.mozilla.org/sumo', 'get-involved', source='new-contributor') }}

{# L10n: This is at the end of an email. #}
{{ _('Welcome to SUMO!') }}

Michał & Rachel 
SUMO Community Managers{% endautoescape %}

Comment 7

[guigs [:guigs] PST (please needinfo me!)]

xxxxxxxx

{# L10n: This is an email.  Whitespace matters! #}
{% trans %}
Support Forum Contributor - First, check out all the tips and guidelines to formulate the perfect response, then answer recent user support questions
without answers:
{% endtrans %}

{{ add_utm('https://goo.gl/fNKNX9', 'quality-guidelines', source='new-contributor') }}

{{ add_utm('https://support.mozilla.org/en-US/questions?sort=requested&filter=no-replies', 'get-involved', source='new-contributor') }}


xxxxxxxxx

One last add in addition to the short experiment to run with onboarding. ++Michal can we add later a version that involves Taksukete?

Comment 8

[vesper]

(In reply to guigs [guigs] PST (please needinfo me!) from comment #7)

> One last add in addition to the short experiment to run with onboarding.

Looks Good To Me - thank you!

> ++Michal can we add later a version that involves Taksukete?

Yes, that will be next iteration of this - let's get this one up ASAP and then iterate.

Comment 9

[Paul [:pmac] McLanahan]

The changes in the PR that guigs opened are now in production:

https://github.com/mozilla/kitsune/pull/3247

Comment 10

[vesper]

Thank you so much, Paul!