1444794 - Synced tabs only showing up as sidebar on new device, not as actual tabs

Status: RESOLVED INVALID

(Firefox :: Sync, defect)

Description

[lauryn.slotnick]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:58.0) Gecko/20100101 Firefox/58.0
Build ID: 20180206200532

Steps to reproduce:

I got a new device, logged in to Sync, and I see my synced tabs as a sidebar, but I can't get them to actually open up as tabs. 


Actual results:

My synced tabs are only showing up as a sidebar, not as actual tabs. 


Expected results:

Showed up as actual tabs as on the initial device.

Comment 1

[Kanchan Kumari QA]

I am not able to reproduce this issue. 

We probably need "Trace" logs from both of your devices,it will help developer to find out what happened here. Could you please arrange for these Trace logs (https://addons.mozilla.org/en-US/firefox/addon/about-sync/ might help here), then reproduce the issue, and upload the logs from both profiles?

After installing the addon,go to about:sync, change following About Sync pref:

Check “Create log files even on success?” 

Set “Level of messages written by Sync engines” and “Level of messages written to about:sync-logs log files”  to “Trace”.

Get the logs from about:sync-log and attach to this bug.

Comment 2

[Mark Hammond [:markh] [:mhammond]]

(In reply to lauryn.slotnick from comment #0)
> Showed up as actual tabs as on the initial device.

Hi lauryn, thanks for reporting this. There might be some confusion about how this feature works - the tabs from other devices are only intended to appear in the sidebar and in the "Synced Tabs" panel (available from the "Library" button) - they are not expected to all be opened automatically as real tabs on all devices. Once you select a tab from the sidebar or panel they will then be opened.

Please let us know if that helps explain what you are seeing.

Comment 3

[Julie McCracken (:julie)]

Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.