Closed Bug 1446653 Opened 7 years ago Closed 7 years ago

My confirmation email was returned and we’ve locked your account to protect your Firefox data.

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
59 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: anewkirk, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0 Build ID: 20180315233128 Steps to reproduce: Was locked out because I didn't receive an email. Said it bounced back but my email account is working. Actual results: Was locked out of my firefox account. Expected results: I should not have been locked out.
Hi Anewkirk, Could you please provide us more reliable steps in order to reproduce the issue? For example on which website did you encountered this behavior or what actions did you taken before your account was locked? Thanks
Flags: needinfo?(anewkirk)
Marking this as Resolved - Incomplete due to the lack of response from the reporter. If anyone can still reproduce it on the latest versions, feel free to reopen the issue and provide more information.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → INCOMPLETE

I think i have the same issue:
I tried creating a new Firefox Account but the mail with the link to vertify somehow bounced...
When i try to login to my account i get the message that my account is locked and that the mail was send back and was not received
Than it says i should tell "us" so "we can help fix the issue" this leads me to the help-site
Than it offers me to make a new account with a diffrent mail or just go back

In the end i am locked out of the Firefox sync acc i just created 2 min ago because the mail somehow bounced but i cant send another mail or do anything

Its not a big problem, i obviously had no data to lose, but i really would like to use that mail for my Firefoxacc and not any other.

I don´t know how to reproduce it, the mail just bounced maybe
I do not have an mail server myself, i don´t think the provider is the problem...

brand new account and the email bounced but is fix and now working why is it so hard to get another confirmation email out ?
will never get google accounts if the firefox is this damn hard to use..
how can I reset the account, I have the email, it works.

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