1446776 - no audio in firefox 59 branch

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:58.0) Gecko/20100101 Firefox/58.0
Build ID: 20180206200532

Steps to reproduce:

Installed firefox-59.0.1 and attempted to view various video clips on the BBC News.
The annoying pulseaudio popup keeps popping up.
no audio at all.
Pulseaudio Volume Manager does not see firefox as an application.

Firefox-58.0.2 works 
Epiphany works
VLC works
MPV works.

Your rubbish developers released broken and untested code.



Actual results:

no audio


Expected results:

audio should play.

Comment 1

[[e-mail]]

This is a Linux computer running Debian Stretch with all updates as of today.
AMD 64bit with 64GBytes of Memory.
Everything else works. running /usr/lib/firefox-58.0.2/firefox currently.
Any firefox-59 branch does not work. they all claim that pulseaudio is not installed.

Comment 2

[Emil Pasca [:emilpasca]]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:59.0) Gecko/20100101 Firefox/59.0

I have tested this issue on Debian(Linux 4.9.0-4-amd64) with the latest Firefox release (59.0.1) and the latest Nightly (61.0a1-20180321040527) and haven't managed to reproduce the issue.

After navigating on different webpages with video and audio content as BBC News, Youtube and Soundcloud, the audio was succesfully played and also the volume was managed correctly.

Could you please retest this using the latest Firefox release and latest Nightly build and report back the results?  (You can download the latest Nightly build from here https://goo.gl/57dpxn)
When doing this, please use a new clean Firefox profile, maybe even safe mode, to eliminate custom settings as a possible cause (https://goo.gl/AR5o9d).

Comment 3

[[e-mail]]

i download firefox-60.0b5 and installed it on the same computer.
Using the same account as before firefox-58.0.2 and firefox-60.0b5 both work with pulseaudio 
any firefox-59 series do not work.

I tried a new created user on the same computer.
virgin login in. first time used today.

no mozilla history anywhere.

the same as for my account.
firefox-58.0.2 and firefox-60.0b5 both work with pulseaudio 
any firefox-59 series do not work.

I will try safe mode later today.
I cannot imagine it working in safe mode since the new account has no add-ons, is not synced to the other firefox histories.
completely a vigin install and login.

for now I am using firefox-58.0.2 which works.

Comment 4

[[e-mail]]

hello

right now I really do not like firefox.
I tried disabling the add-ons in firefox-59.0.1 did not help still no audio.
I then tried refresh firefox. That was a huge mistake.
Wiped out my stored session.
There is no session to restore.
Wiped out my add-ons. those I got back by syncing with the other computers running firefox
They are all running firefox-58.0.2

I am an Electronic Engineer, B.S.E.E. University of Illinois, Urbana-Champaign, IL
I make computers sing and dance.

the code in firefox-59 series is broken.
it does not see that pulseaudio is enabled and running.
Pulseaudio Volume Control does not show Firefox-59 series at all.

Firefox-58.0.2 & Firefox-60.0b5 both work.

instead of jerking me around why not just admit that it is broken and fix it.
If you wait long enough Firefox-60 may fix it provided the developers do not break it again.

It will be a very cold day in Hell before I ever donate to moziila foundation again.

Comment 5

[Emil Pasca [:emilpasca]]

Given the I could not reproduce this and  the issue seems to be related to something that is specific to your setup, could you please try to find a regression range using Mozregression tool?

You can find the tool and instructions here: https://mozilla.github.io/mozregression/quickstart.html

Comment 6

[[e-mail]]

hello

Before I download the mozregression and do your job for you, you need to tell me some things.

What is the operating system, architecture, memory of the computer you are testing on?
Are you using systemd?
None of my computers are using systemd.

Several have all been changed over to Devuan. Completely systemd free.

btw, Ubuntu distribution is NOT Debian distribution.
Debian Distribution is NOT Devuan Distribution

Need to comparing Apples with Apples.

I am not going to waste my time with mozregression if you are testing a some off-the-wall linux distribution.
God forbid that you are testing on Microsoft Windows or even MacOSX.

SO tell me how you are testing this?

Comment 7

[[e-mail]]

hello

By the way, the desktop environment i use is Xfce4

do not use gnome, kde, cinnamon nor mate.
those all have far too many hooks into systemd.

Comment 8

[Emil Pasca [:emilpasca]]

Please disregard comment 5 and the need for finding a regression range for this issue.
Indeed I have not tested this issue on a Linux computer running Debian Stretch. However, taken in the account that you mentiond this issue is not reproducible on firefox-60.0b5, your issue is going to be fixed in the next Firefox Release.

If you like we can keep this issue open until next release in order to assure that it will be no longer reproducible.

Comment 9

[Ciprian Muresan [:cmuresan], Ecosystem QA, OOO until the 16th of Dec needinfo @mcoman or @poiegas]

@artisticforge,

An uplift this late in the Release cycle is really unlikely to happen and the fix for the issue will most likely be in Release 60. 
 
Given that it takes quite a lot of time for us to set-up specific Linux distributions with their reported configurations and the fact that you can no longer reproduce on the latest Beta (comment 4) I'm going to close this issue as Resolved - Worksforme. 
If this issue will still be reproducible once Fx 60 is released, please feel free to reopen it.