144750 - links to pdf files

Status: VERIFIED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Chris Walcek]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:1.0.0+) Gecko/20020513
BuildID:    2002051308

When click on a link to download a "pdf" file, browser does nothing. The pdf
file does not download. Cannot access the link or the pdf file

Reproducible: Always
Steps to Reproduce:
1. goto web www.apple.com/education/pricelists
2. click on any botton/link to download a "pdf" file
3. ... watch nothing happen

Actual Results:   nothing happens. Page stays on current link, no pdf file is
downloaded or displayed

Expected Results:  in explorer or netscape, pdf file is downloaded, acrobat
reader is launched, and pdf file is then viewable in acrobat reader

Comment 1

[Boris Zbarsky [:bzbarsky]]

This works for me on a current linux build... 

You get no dialog of any sort?

Comment 2

[stijn de vusser]

Exactly the same problem here... Clicking on a pdf-type hyperlink yields
'Transferring Data', then 'Document: Done', and that is it. I am using the
following Helper Application:

Description of Type: Portable Document Format
File Extension: pdf
MIME Type: application/pdf
Application to use: /usr/local/bin/acroread

This does not work; neither does 'Save file to disk', or
'/usr/local/bin/acroread %s,' or trying to use xpdf as the helper application..
The only thing that happens is a blanc screen...

BTW: this is mozilla 0.9.2.1 on a Redhat 7.3 pc system (2.4.9-13); upgrading is not
possible as I don't have root permissions..

Comment 3

[Boris Zbarsky [:bzbarsky]]

OK.  Testing this with anything prior to 0.9.9 is pretty pointless, since the 
last of the bugs I recall squelching that could cause this was fixed in the 
0.9.9 timeframe or so.

Chris, could you please answer my question?  Do you have a PDF plugin set up?

Comment 4

[Boris Zbarsky [:bzbarsky]]

Mail from Chris:

File name: Walcek30G:System Folder:Internet Plug-Ins:PDFViewer
Adobe Acrobat Plug-in for Netscape, Version 5.00

Then there is a table with one row:

Mime type            description    suffixes
Application/pdf      -blank-          pdf

The "...System folder:Internet Plug-Ins:PDFViewer" file exists

-------------------------

This sounds like a plug-in problem....

Comment 5

[rubydoo123]

tested this on win98 with a current branch build and the pdf files download
fine. Asking Shrir to test on mac

Comment 6

[shrirang khanzode]

this worky jerky for me on mac 9.2 with 0524 brnch build. maybe, use a new 
profile? From whatever boris has mentioned, I don't see why pdf's won't load on 
chris' box. Have you tried any other pdf's ? does acrobat just not werk anywhere 
as a plugin ? try acroeng.adobe.com and let us know. 

Comment 7

[Boris Zbarsky [:bzbarsky]]

Mail from Chris:

I think I figured out my problem with reading pdf files: I installed a
version of the "full acrobat" (ie paid for) reader, version 5 a while ago. I
found that version 5 had a few bugs in it, so I "uninstalled" the upgrade,
falling back to the version 4 (paid for). However, the professional version
of acrobat reader puts all kinds of plugins throughout your hard drive on
various applications, netscape included, and Mozilla uses netscape
configurations. I never "uninstalled" the version 5 pdf reader/plugin in my
netscape. Therefore when this plugin was used, it attempts to use a newer
version of the acrobat reader that I don't have on my computer, resulting in
a "hang"...

Live and learn!!

Thanks for your support of this good product.

--------------------------------

Chris, thanks for the prompt responses!

Comment 8

[shrirang khanzode]

yeah, thanks!