Closed Bug 1448284 Opened 7 years ago Closed 7 years ago

Cannot log onto Android IRCCloud: Auth0 login form keeps spinning

Categories

(Infrastructure & Operations :: SSO: Issues, defect)

Product:
Infrastructure & Operations
Component:
SSO: Issues
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: jlorenzo, Assigned: hmitsch)

References

(
URL
)

Details

(Keywords: regression)

STEPS TO REPRODUCE 1. Log out or get logged out of IRCCloud. The latter was what happened to me/ 2. Start to log back by entering "irccloud.mozilla.com" 3. Click on "Login with Auth0" 4. A new window opens up, see that the Auth0 page loads, but not the form in the middle. Instead the grey/black spinner keeps spinning indefinitely. The rest of the page shows correctly: * The top warning banner is diplayed: "We have launched and are actively testing[...]" * The moz://a logo is diplayed * The legal/privacy footer is there I wish I could take a video of what happens, but I didn't manage to record a video with Linux. CONTEXT That is a regression. I can say I was able to log in with the same setup last week. I managed to login with Firefox Beta for Android on the same phone. The default browser works too. ENVIRONMENT * IRCCloud Android Client v4.8.2. Last update was 2 weeks ago (per Google Play) * Android 7.1.2. Lineage OS. I didn't update in the past 2 weeks.
Summary: Cannot log onto IRCCloud: Auth0 login form keeps spinning → Cannot log onto Android IRCCloud: Auth0 login form keeps spinning
I forgot to write the checks I made: * I did kill the app and restart it * I rebooted my phone and reopened IRCCloud * I uninstalled and reinstalled the app. None of these made the auth0 page load correctly. I suspect a server-side change.
https://drive.google.com/open?id=11G09dbvgrCfaR6HBzhrdfYVLfjVXY4Vm Here's a video I created of the problem using Amazon Device Farm. Note: This was on a Samsung Galaxy 6 ( Verizon )
Thank you, Andrew. That's what I see. Oftentimes the spinner moves. But I guess that's not big deal.
We currently think that our New Login Experience is the culprit. The spinner was upgraded in the last release (last Thursday) to a different type. Now the login doesn’t work in some mobile web views.
Assignee: infra → hmitsch
Flags: needinfo?(hmitsch)
Same issue adding a Mozilla-owned Google account to an Android device. 1. Open "Accounts" in Android Settings 2. Add Account -> Google 3. Verify identify on Android device 4. Enter Mozilla LDAP ID on Google sign-in page, hit "next" 5. Dialog that your Google account is managed by Mozilla, hit "accept" 6. Same endless spinning as step 4 in comment 1
After some digging I found that this is due to lack of localStorage support in Android ebviews. I have added a fix for this today, will provide update when the fix has been released to production (see also: https://github.com/mozilla-iam/auth0-custom-lock/pull/92)
NLX 1.1.4 was deployed to production a couple of hours ago (https://github.com/mozilla-iam/auth0-custom-lock/pull/92). To all the people affected by this bug, please verify and let us know if you still have issues. Best regards, Henrik
Status: NEW → RESOLVED
Closed: 7 years ago
Flags: needinfo?(hmitsch)
Resolution: --- → FIXED
(In reply to Henrik Mitsch [:hmitsch] from comment #9) > NLX 1.1.4 was deployed to production a couple of hours ago > (https://github.com/mozilla-iam/auth0-custom-lock/pull/92). To all the > people affected by this bug, please verify and let us know if you still have > issues. > > Best regards, > Henrik Works for me - logged in successfully.
Hello, Works for me as well. Thanks, Nestor
Me too. Thank you!
Status: RESOLVED → VERIFIED
It works for me now too.
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