Closed
Bug 1451290
Opened 7 years ago
Closed 7 years ago
Specific email not receiving emails Investigation of <albert_vu97@outlook.com >
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: albert_vu97, Unassigned)
Details
Attachments
(1 file)
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110.28 KB,
image/png
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Details |
Untitled.png
User:albert_vu97@outlook.com
Support Case
Hi there, somehow my Firefox Account has been blocked and that it said that "a confirmation email has been sent" to me but I didn't see anything.
Can you please investigate on your side what might be happening or to see if you can unlock my account? Thank you very much!
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Comment 1•7 years ago
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Hi Albert, our systems recorded two bounces from your email address:
+-------------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+-------------------------+------------+---------------+---------------+
| albert_vu97@outlook.com | 3 | 0 | 1522308479975 |
| albert_vu97@outlook.com | 3 | 0 | 1522308480437 |
+-------------------------+------------+---------------+---------------+
I've cleared these bounces, please add accounts@firefox.com to your address book and try signing in again
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Comment 2•7 years ago
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I'm going to assume the above fixed it, please let us know if that's not the case.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
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Description
•