Closed Bug 1451752 Opened 7 years ago Closed 6 years ago

message deletion sometimes takes a long time

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: nk2u, Unassigned)

Details

(Keywords: perf)

Attachments

(1 obsolete file)

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0 Build ID: 20180323154952 Steps to reproduce: When I delete messages (e-mail) that sometimes causes Thunderbird to crash. Actual results: Thunderbird froze. I had to close down and restart. Expected results: Mail should have been deleted and next message should appear.
Same issue when started in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
Severity: normal → critical
Keywords: hang
Summary: message deletion causes thunderbird to crash → message deletion causes thunderbird to hang
And, is this beta 60 (which hasn't been released yet) or nightly version 60 - which is now rather old.
Flags: needinfo?(nk2u)
I did not try in safe mode. This has happened at least once per day. You're saying that this version is old; which version should I be running? Roland Stiner
Flags: needinfo?(nk2u)
> You're saying that this version is old; which version should I be running? Are you running beta? Or nightly? (or, what URL did you use to get it?) Regardless, I'm guessing you didn't just start running this version you are reporting, correct? Does it happen if you start Windows in safe mode? - win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode
Got it from FileHippo. It says the current version is 52.7 but I'm running the beta version 60.0b1. The beta version is a lot higher then the regular version. With Firefox, the beta versions are just slightly higher. Yes, I just switched over from MS Office Outlook. I have been running the 64 bit of Firefox so I figured that since Thunderbird is being updated regularly, that's the way to go right? So what version should I run and why? Roland Stiner
Just got beta version 60 beta 2. So far, so good. Roland Stiner
OK, just so that everyone knows, the problem still exists with the new beta. It is sporatic, but happened three times today. I read the message and then delete it and Thunderbird freezes. If I hit wait till Thunderbird responds, it does after 3 to 5 minutes. Roland Stiner
right+click trash folder. Whaqt is the size?
Flags: needinfo?(nk2u)
There can be 10 messages or less, sometimes more. The program hangs for about 3 minutes and then comes back to life and the message is finally deleted. This happens at least once a day. Roland
Flags: needinfo?(nk2u)
(more precise) What is the size in MB or KB? What antivirus software do you have installed
Keywords: hang → perf
Summary: message deletion causes thunderbird to hang → message deletion takes a long time
Antivirus is AVG free. Right now, 114KB of trash. Should I empty the trash bin every so often?
I empty mine daily to weekly (varies) Your 114k is small so it's not likely related to trash size. What happens if you put an exclusion in AVG for the thunderbird profile directory? https://support.mozilla.org/en-US/kb/profiles-tb
I have it set to empty the trash every day when I shut the computer down. I have not tried AVG exclusion but at this point (happened again this morning) it's not a big deal. Just wait three minutes and then it works again. Thanks for your help.
If it happens with Windowsin safe mode or AVG exclusion applied then please reopen the bug
Severity: critical → major
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
Summary: message deletion takes a long time → message deletion sometimes takes a long time
Attachment #8995378 - Flags: review?(hskupin)
Venkatesh, this is the wrong bug reference in your patch. As such it was submitted to a different bug. Please clean-up and submit again. Thanks.
Flags: needinfo?(venkateshpitta)
Comment on attachment 8995378 [details] Bug 1451752 - Remove deprecated WebDriver Commands Also as best close this mozreview patch from inside mozreview.
Attachment #8995378 - Attachment is obsolete: true
Attachment #8995378 - Flags: review?(hskupin)
Sorry for that. Discarded the review on review board as well.
Flags: needinfo?(venkateshpitta)
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: