1452719 - Right click and left click menus don't work

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Matt]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Build ID: 20180323154952

Steps to reproduce:

I try to do right click on opened tabs or at the bookmarks toolbar. I try to do left click on tabs and menus. It always happen when firefox is opened for a longer times (few hours). I think this issue is related to graphics card, my opened google docs also freeze. I use a monitor connected to my PC with HDMI cable and I have a Wincustomize.com screensaver.


Actual results:

Context menu never pop up. I can change tabs, but I can't open other bookmarks menu.


Expected results:

I should see menus.

Comment 1

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

Build ID 	20180412001050
User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

These sound like the symptoms of a failed video driver, could you please update your drivers (if not up-to-date already) and see if the issue is still reproducible after. If they are already up-to-date, do you have any Windows notifications that state the the video driver failed and was reinitialized when this happens?

When retesting this, could you please use a new clean Firefox profile (https://goo.gl/AWo6h8), maybe even safe mode (https://goo.gl/AR5o9d), to eliminate any other custom settings as a possible cause?

Comment 2

[Matt]

Thanks, Ciprian! I have two video card inside my laptop so I changed to the other and updated either. The problem was still detectable, so I made a clean profile and there was no freeze for two days. I think the extensions are the source of the problem, so I test each of them. I will update this bug, when I find out anything.

Comment 3

[Matt]

(In reply to Ciprian Muresan [:cmuresan], Desktop Engineering QA, :steve from comment #1)
> Build ID 	20180412001050
> User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0)
> Gecko/20100101 Firefox/61.0
> 
> These sound like the symptoms of a failed video driver, could you please
> update your drivers (if not up-to-date already) and see if the issue is
> still reproducible after. If they are already up-to-date, do you have any
> Windows notifications that state the the video driver failed and was
> reinitialized when this happens?
> 
> When retesting this, could you please use a new clean Firefox profile
> (https://goo.gl/AWo6h8), maybe even safe mode (https://goo.gl/AR5o9d), to
> eliminate any other custom settings as a possible cause?

I couldn't detect the problem with clean profile, the problem still occurs even if every extension/addon is blocked. Most of the setting are default, only the following line is modified at about:config: browser.tabs.loadBookmarksInBackground;true

What else can I do to solve the problem? It is very irritating, that I regularly have to restart the browser.

Comment 4

[Matt]

I will try to reproduce this problem in the following weeks, maybe it is solved.

Comment 5

[(no longer active)]

I think moving the bug to the Event Handling component was premature, we have no idea what's happening yet.  Moving back to Untriaged (sorry about that!)

Matt, the next time this happens can you please press Ctrl+Shift+J to open the Browser Console, and see if there are any errors showing up there and if so, copy and paste them here?  Errors should show up as red there.  Thanks!

Comment 6

[richard]

I have the same problem. Or at least very similar problem.

Right click menus do not appear.

Toolbar buttons do nothing.

Hamburger menu button goes gray when clicked, but does not display menu

Closing Firefox seems to make it hang, but I released this is the "close all tabs" dialog (not being displayed), so pressing <enter> closes it.

I say this is a similar problem, as I use firefox over RDP connection, and can re-produce the error very easily...

Connect to computer via RDP
Open firefox (verify buttons, and menus work).
close RDP session
re-connect RDP at different resolution
Menus in firefox no longer work

I tried looking in browser console, and no errors show up.

I have hardware acceleration turned off.

Comment 7

[Matt]

(In reply to :Ehsan Akhgari from comment #5)
> I think moving the bug to the Event Handling component was premature, we
> have no idea what's happening yet.  Moving back to Untriaged (sorry about
> that!)
> 
> Matt, the next time this happens can you please press Ctrl+Shift+J to open
> the Browser Console, and see if there are any errors showing up there and if
> so, copy and paste them here?  Errors should show up as red there.  Thanks!

Hi Ciprian!
It happened again and I got this:
<q>
TypeError: mini_login is null  global.js:132:1
Content Security Policy: „x-frame-options” figyelmen kívül hagyása, a(z) „frame-ancestors” direktíva miatt  (ismeretlen)
Content Security Policy: A(z) „'unsafe-inline'” mellőzése a script-src-n vagy style-src-n belül: a nonce-source vagy hash-source meg lett adva  (ismeretlen)
Content Security Policy: Az oldal beállításai blokkolták egy erőforrás betöltését itt: self („script-src”). Source: ;undefined.  show_bug.cgi:1
XML feldolgozási hiba: nem jól formázott
Hely: https://api.userstyles.org/tic/stats
1. sor, 1. oszlop:  stats:1:1
Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist.  chrome.js:175
Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist.  background.js:62
Unchecked lastError value: Error: style.sheet is null  chrome.js:175
A <script> betöltése nem sikerült ezzel a forrással: „https://www.google-analytics.com/analytics.js”.  show_bug.cgi:107
sendTimingEvent addSite start undefined undefined  verboseLoggerHooks.js:1:1120
A tiltott fejléc beállítására tett kísérlet megtagadva: Connection  687034087-ritz_waffle_i18n_core__hu.js:501:114
A tiltott fejléc beállítására tett kísérlet megtagadva: Connection  908488570-lcs_client_bin.js:193:386
</q>
Sorry, some part is not in english. The Content Security Policy error were in red. This time I switched back to my laptop's screen and the problem disappeared, I could use the browser again.

Comment 8

[Matt]

(In reply to Matt from comment #7)
Content Security Policy: Ignore „x-frame-options” because of „frame-ancestors” directive  (unknown)
Content Security Policy: Ignore „'unsafe-inline'” in script-src-n or style-src: the nonce-source or hash-source is given  (unknown)
Content Security Policy: The settings of the page blocked the loading of the resource here: self („script-src”). Source: ;undefined.  show_bug.cgi:1

Comment 9

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

@Ehsan, Matt added his console output in comment 7, does anything stand out to you?

Comment 10

[(no longer active)]

No, sorry I don't see anything strange there.

Comment 11

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

@Matt, 
Can you check and see if your issue is reproducible on a clean new profile after you synchronize with your regular profile?

Also could you please attach the contents of the about:support page from your affected profile?

Comment 12

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

Marking this as Resolved - Incomplete due to the lack of response from the reporter.
If anyone can still reproduce it on the latest versions, feel free to reopen the issue and provide more information.

Comment 13

[Matt]

Finally I could use my external monitor and I didn't notice this problem, it is solved. Thank you.