1453662 - Gmail reloads to a page with no UI

Status: RESOLVED WORKSFORME

(Infrastructure & Operations :: SSO: Issues, task)

Description

[Dustin J. Mitchell [:dustin] (he/him)]

Attachment: Screenshot from 2018-04-12 10-06-56.png

Occasionally my gmail view reloads, and ends up with a page that looks as attached.

Ideally this would be a page with some information about what happened -- has my password expired?  Was a logged out?  Has my account been compromised?  As an engineer who has interacted with Auth0 for a bit, I'm pretty sure this is either an automatic logout or a bug, but a less experienced user wouldn't know.

Apologies if this is the wrong bug component.  A search for "IAM" and "Auth0" showed nothing.

Comment 1

[Greg Cox [:gcox]]

Dustin's no longer with us, but triaging it as a staff issue because he hit this issue when employed, and it may be emblematic of a larger issue.

ETA: Dustin (or someone emulating his accounts pretty efffectively) assures me he's still alive.

Comment 2

[:Atoll]

Since this was filed during SSO year one, I’ve seen Gmail expired sessions redirect me to SSO login rather than the above behavior. We can revisit if anyone else reports this.