1454282 - Cannot logout from a GitHub login

Status: RESOLVED FIXED

(Infrastructure & Operations :: SSO: Issues, task)

Description

[Xidorn Quan [:xidorn] UTC+10]

After I login once with GitHub, even if I logout from sso.mozilla.com, whenever I try to login again, it automatically logins me with the GitHub account. There is no obvious way to escape from that and login another account.

Comment 1

[Xidorn Quan [:xidorn] UTC+10]

I can't even escape from that account even if I clear all data from auth0 and mozilla.

It's now automatically redirect to GitHub's reauthorization page.

Comment 2

[Xidorn Quan [:xidorn] UTC+10]

So, I have to do the following to finally escape from that auto login:
* logout from sso.mozilla.com
* open https://auth.mozilla.auth0.com/login manually, which will show an error page but doesn't redirect anywhere
* open devtools and enter localStorage.clear() to clear any information stored there

Now I can finally login to something else.

This is very poor experience. Please fix this!

Comment 3

[hidde]

Hello Xidorn Quan, apologies for the late reply, I missed this issue initially. 

This was a long running issue and we tried various things to get around it. We rolled out a fix on Tuesday, which makes the screen only automatically login if it is the first time in 10 minutes. Thereafter, it will just show a regular login screen so that it is easier to switch methods. 

If you ever run into this issue again, please refresh the login screen or use the browser back button. In either case you should see the interactive login screen.

Please let me know if this fixes the issue for you.

Comment 4

[Xidorn Quan [:xidorn] UTC+10]

Seems to be better now. (I just try login with GitHub and log out immediately, which seems to display the login screen rather than automatically login again.)