1454543 - 404 not found when signing self-hosted add-on for 2 weeks already

Status: RESOLVED FIXED

(Cloud Services :: Operations: AMO, task)

Description

[marius.tolzmann]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Build ID: 20180323154952

Steps to reproduce:

I just uploaded a new (self-hosted) version of my add-on (web-extension) for firefox and I am not able to download the signed version of the add-on - getting 404 errors for a few days already.


Actual results:

signing and approval went well and i got an email stating my add-on is ready for download. Trying to download results in a 404 not found error.


Expected results:

The download should be ready and available after signing

Comment 1

[marius.tolzmann]

fixed now by uploading a plublic version (AMO) and not a selfhosted version and making it visible and deleting it afterwards.

after doing this self-hosted version could be signed again..

can be closed from my side - but something is weird because uploading was possible but signing not.. seems to be related to a failed AMO review that was closed/deleted shortly before by an admin.

Comment 2

[Philip Cristiano]

Sorry you ran into problems while using AMO. This bugzilla component is mostly for non-emergency operations issue and we just got to seeing this issue. I'm glad you were able to resolve it. 

If you run into problems in the future I'd recommend looking at the support options listed in https://developer.mozilla.org/en-US/Add-ons#Contact_us for more expedient assistance.