1457800 - When receiving spam email... the program stops functioning, "Not responding!", until that email has been filed in the received email box.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Ron Dorr]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299

Steps to reproduce:

Thunderbird is always running, I never close the program. When receiving spam mail the program stops responding and will not allow anything to occur until the mail has been filed in the in box.

Thunderbird 52.7.0 (32 bit)


Actual results:

The program freezes until the mail is received into the in box...
Not responding!


Expected results:

the program has never in the many years of use had this issue... it's been happening for the past few months.

Comment 1

[Wayne Mery (:wsmwk)]

What happens if you test by starting Windws in safe mode?
 - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Comment 2

[Wayne Mery (:wsmwk)]

There are also antivirus-related add-ons that can cause this, which can be determined by starting Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Needs more info from reporter.