Closed Bug 1458460 Opened 6 years ago Closed 6 years ago

[SUMO User Issue] Specific email not receiving emails Investigation of <andrey_ics@mail.ru>

Categories

(Cloud Services :: Server: Firefox Accounts, enhancement)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Platform:
x86_64
Windows 10
Type:
enhancement
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: fut, Unassigned)

Details

User: Support Case link The user has tried the following: * I verified with the user that their email is indeed working. Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification. Hello! Please unblock the account andrey_ics@mail.ru . I do not receive letters to the e-mail.
Hi there, our systems recorded two bounces from your email address as spam: +--------------------+------------+---------------+---------------+ | email | bounceType | bounceSubType | createdAt | +--------------------+------------+---------------+---------------+ | andrey_ics@mail.ru | 3 | 9 | 1498057549395 | | andrey_ics@mail.ru | 3 | 9 | 1498057551964 | +--------------------+------------+---------------+---------------+ I've cleared these bounces from our systems, could you please add accounts@firefox.com to your address book and try signing in again?
Thank you!!! Everything worked!
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
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