Closed Bug 1459780 Opened 6 years ago Closed 6 years ago

Cannot Reset Firefox Account Password "Your Email was just Returned. Mistyped Email?" message.

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Version:
59 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: teejayrosene, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Build ID: 20180427210249

Steps to reproduce:

I tried to reset the password. It says  "Your Email was just Returned. Mistyped Email?"
My email is valid. Nothing received to reset in my inbox. The spam filter is off in my email client. 
I was out of country for a bit and my email account expired (I could not receive emails during that time). I've since renewed email account reusing same account and email address. 
Something happened during that time that's causing Firefox account reset emails to be stuck in limbo; it's like I need a hard reset or something. 


Actual results:

I was out of country for a bit and my email account expired (I could not receive emails during that time). I've since renewed email account reusing same account and same email address (the one tied to my Firefox account). 
Something happened during that time that's causing Firefox "password reset" emails to be stuck in limbo; it's like I need a hard reset or something. 


Expected results:

I should be able to get a password reset email in my inbox for the email account I have registered for my Firefox account. I forgot my password, so right now I cannot sign into my Firefox account, or reset the password. 
Please help me be able to log back into my Firefox Account.
Component: Untriaged → Server: Firefox Accounts
Flags: needinfo?(jbuckley)
Product: Firefox → Cloud Services
Hi there, our systems recorded two bounces from your email address. I've cleared this bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks!

+---------------------------+------------+---------------+---------------+
| email                     | bounceType | bounceSubType | createdAt     |
+---------------------------+------------+---------------+---------------+
| teejayrosene@fastmail.com |          1 |             2 | 1511045103642 |
| teejayrosene@fastmail.com |          1 |             2 | 1511278405840 |
+---------------------------+------------+---------------+---------------+
Flags: needinfo?(jbuckley)
You are awesome, Jon Buckley! My issue is now resolved. I was able to log back in. 
Thanks very much.
> You are awesome, Jon Buckley! My issue is now resolved. I was able to log back in. 
> Thanks very much.

Thanks, jbuck. Closing.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
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