1463153 - Thunderbird crash caused by Athena ID/Smartcard Protect Monitor drivers. Crash in __RtlUserThreadStart | _RtlUserThreadStart, and in patched_BaseThreadInitThunk, and in UserCallWinProcCheckWow. Windows 10. Mostly Italian locale.

Status: RESOLVED DUPLICATE of bug 1458562

(Thunderbird :: General, defect)

Description

[Wayne Mery (:wsmwk)]

With 52.8.0 we are seeing a ton of these crashes - it's #1` crash by far.  All windows 10. Mostly Italian locale. Good chance it's not caused by us but creating this for the record.  Might be one-drive or dropbox related 

report bp-83dde74e-908a-4bfb-a93b-c81cb0180521.
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Top 3 frames of crashing thread:

0  @0xa704760 
1 ntdll.dll __RtlUserThreadStart 
2 ntdll.dll _RtlUserThreadStart 

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Comment 1

[Wayne Mery (:wsmwk)]

Another is https://support.mozilla.org/en-US/questions/1216891#answer-1113633

So we are probably looking at bug 1458562 Crash in UserCallWinProcCheckWow after win10 1803 update with 3rd party Athena smartcard software

Comment 2

[Wayne Mery (:wsmwk)]

Reporter of bp-f20a2bac-2030-4ab6-9baf-00acd0180516 tells me "I updated Athena drivers for ID Protect Monitor and now Thunderbird crashes seems are gone. ...  I downloaded from the following page the Windows driver 6.44.10 (section "ACTALIS" in the drivers table)  http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns "

Comment 3

[Wayne Mery (:wsmwk)]

FWIW, https://support.mozilla.org/en-US/questions/1218441?page=2#answer-1114010 states "The crash happens (even when I have all the add on disabled) exactly as soon as the screen saver starts or as soon as I open the screen settings!!! As long as the screen saver doesn't start TB works well even with ALL add on activated!!! So I may affirm that the culprit is the screen saver or the settings of energy saving that will shut off the screen!!!

Comment 4

[Wayne Mery (:wsmwk)]

Other signatures [@ patched_BaseThreadInitThunk ] and [@ UserCallWinProcCheckWow ] 

All of the crashes I've looked at have version 6.0.0.9 of aseVCAPI.dll

Comment 5

[Wayne Mery (:wsmwk)]

So far I've had three categories of responses from users
A. Updating Athena drivers helped
B. Updating Athena drivers did not help
B1. Updating Windows helped
B2. Nothing helped

Comment 6

[Wayne Mery (:wsmwk)]

signature breakdown:
* patched_BaseThreadInitThunk - only beta users (#1 crash)
* __RtlUserThreadStart | _RtlUserThreadStart, - mostly 52.x, but also other versions, NO beta (#2 crash for 52.8.0)
* UserCallWinProcCheckWow - mostly 52.x, but also other versions, and some beta (#3 crash for 52.8.0)

bug 1458562 hasn't resulted in any solutions

Comment 7

[Wayne Mery (:wsmwk)]

* _cexit - almost only Thunderbid 52.8.x, just a few firefox and other version stragglers

Comment 9

[Wayne Mery (:wsmwk)]

According to a user - 6.44.10 works from section "ACTALIS" in the drivers table for Windows - he downloaded from http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns  but that page has changed and I cannot find ACTALIS.

Comment 10

[Anje]

I went to website and located this:
https://sistemats1.sanita.finanze.it/portale/elenco-driver-cittadini-modalita-accesso?inheritRedirect=true

ACTALIS is listed here. 

Wayne, can you confirm I located the correct place ?

Comment 11

[passegua]

Indeed I use a Smart Card Reader and 
I verified that if I keeps my Smart Card Reader plugged in then TB do not crash.
As soon as I unplug the Smart Card Reader TB start crashing.

Comment 12

[ruga]

There is a more general problem of compatibility. Those libraries brake other applications too.

Comment 13

[passegua]

(In reply to Anje from comment #10)
> I went to website and located this:
> https://sistemats1.sanita.finanze.it/portale/elenco-driver-cittadini-
> modalita-accesso?inheritRedirect=true
> 
> ACTALIS is listed here. 
> 
> Wayne, can you confirm I located the correct place ?

I can confirm I installed that driver from that page. As I wrote  
I verified that if I keeps my Smart Card Reader plugged in then TB do not crash.
As soon as I unplug the Smart Card Reader TB start crashing.