1465791 - plugin-container.exe Flash crash

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[itd]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
Build ID: 20180516032328

Steps to reproduce:

- Browse with FireFox to http://www.rigakureagents.com/escreentoolkit/escreen.html
- Activate Flash




Actual results:

FireFox is for couple of minutes not responding. Get multiple errors like this within the Windows Application Log:

----------------------------------------
Faulting application name: plugin-container.exe, version: 60.0.0.6697, time stamp: 0x5aeb33dc
Faulting module name: ntdll.dll, version: 10.0.14393.2214, time stamp: 0x5ac2f612
Exception code: 0xc0000005
Fault offset: 0x0000000000037960
Faulting process id: 0x17164
Faulting application start time: 0x01d3f8e935e9c526
Faulting application path: C:\Program Files\Mozilla Firefox\plugin-container.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 06d74318-42eb-465e-810d-0a7c67846bfc
Faulting package full name: 
Faulting package-relative application ID: 
----------------------------------------



Expected results:

Flash should work and the plugin-container should not crash.

Comment 1

[itd]

Please note:

It's a Windows Server 2016 Remote Desktop with Citrix XenDesktop 7.15 CU2 and activated GPU. On Servers without GPU it does not crash.

Comment 2

[Daniel_A[:daschilean] [Please contact - [e-mail]]]

I cannot tested it because I don't have the mentioned environment. I would be glad if you can give me the ID crash after typing about:crashes in URL bar.

Comment 3

[itd]

I found that it is still due to this:

https://support.citrix.com/article/CTX224067

As soon as i disable the Citrix API hooks it works again. So it is still valid even when i run the latest LTS Version from XenDesktop.

I disabled the fix and let it crash again. But FireFox shows "No crash reports have been submitted." when i type this url. I try to upload the crash dump that microsoft generates.

Comment 4

[itd]

I can't upload a file. I get always these message after i try to upload the file:

Secure Connection Failed

Comment 5

[Daniel_A[:daschilean] [Please contact - [e-mail]]]

You need to get the ID Crash from the Firefox browser url(Comment2), not from microsoft. Could you please create a video screen capture when you can and if you have time? To have more details about this issue.

Comment 6

[itd]

I now. But after the crash Firefox is telling me that "No crash reports have been submitted." as mention in comment 3.