Firefox freezes when I click on "open containing folder"

UNCONFIRMED
Unassigned

Status

()

defect
UNCONFIRMED
a year ago
11 months ago

People

(Reporter: mike, Unassigned)

Tracking

60 Branch
Unspecified
Linux
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Reporter

Description

a year ago
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0
Build ID: 20180517113820

Steps to reproduce:

Downloaded a file from the web
Clicked on the downloads icon on my toolbar
Selected "Open Containing Folder"


Actual results:

Firefox stopped responding


Expected results:

Open the Dolphin file manager
I verified this issue on Ubuntu 18.04 X64 with the latest Firefox 60.0.2 (64bit) and I cannot reproduce it after following your steps. 
Please test if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/t5/Procedures-to-diagnose-and-fix/Troubleshoot-Firefox-issues-using-Safe-Mode/ta-p/1687#w_how-to-start-firefox-in-safe-mode
Please download Firefox Nightly from here: https://ftp.mozilla.org/pub/firefox/releases/60.0.1/win64/en-US/.
If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
Flags: needinfo?(mike)
Reporter

Comment 2

a year ago
(In reply to Daniel_A from comment #1)
> I verified this issue on Ubuntu 18.04 X64 with the latest Firefox 60.0.2
> (64bit) and I cannot reproduce it after following your steps. 
> Please test if the issue is reproducible in safe mode, here is a link that
> can help you:
> https://support.mozilla.org/t5/Procedures-to-diagnose-and-fix/Troubleshoot-
> Firefox-issues-using-Safe-Mode/ta-p/1687#w_how-to-start-firefox-in-safe-mode
> Please download Firefox Nightly from here:
> https://ftp.mozilla.org/pub/firefox/releases/60.0.1/win64/en-US/.
> If you still have the issue please create a new profile, you have the steps
> here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles?redirectlocale=en-US&redirectslug=Managing-
> profiles#w_starting-the-profile-manager



Hi Daniel,

Thanks for looking into this. 

No luck so far:

Restarting in "Safe Mode" doesn't fix the issue. (by the way, https://support.mozilla.org/en-US/t5/Procedures-to-diagnose-and-fix/Troubleshoot-Firefox-issues-using-Safe-Mode/ta-p/1687#w_how-to-start-firefox-in-safe-mode - Gives "Page Not Found")

Removing my profile doesn't fix the issue.

When I downloaded Firefox Nightly from here: https://www.mozilla.org/en-US/firefox/channel/desktop/, extracted the folder and ran the binary, it started a Firefox window. When I clicked on the Help/About Firefox menu, the version shown was still 60.1 (same as my current install, whilst the FF Nightly version should be 62). Tried regardless, issue still there.

Is there something else I can run to get some output? Could this be a misconfiguration on my system, i.e. could it be trying to open a specific file manager which is not installed? How would I found out?

Once again, many thanks

Mike
Flags: needinfo?(mike)
Please extract the downloaded FF 62 file to desktop. Open terminal and write: "./Desktop/firefox/firefox-bin -no remote -p". Thanks
Reporter

Comment 4

a year ago
(In reply to Daniel_A from comment #3)
> Please extract the downloaded FF 62 file to desktop. Open terminal and
> write: "./Desktop/firefox/firefox-bin -no remote -p". Thanks

I did that and created a new profile in the profile chooser that came up. The Firefox Version was now 62, but the issue still persisted.
Reporter

Comment 5

a year ago
I've just upgraded to Plasma 5.13, installed the plasma integration FF addon and the plasma-browser-integration package from Neon repos, restarted FF (60.0.2) and now clicking the "open containing folder" button opens the Dolphin file browser as expected, without freezing FF. I'm not sure if the means bug squashed, but it's definitely a way to make it work (although users on other distros like Kubuntu might not be getting Plasma 5.13 yet, so for them it still might be an issue).
Component: Untriaged → Widget: Gtk
OS: Unspecified → Linux
Product: Firefox → Core
You need to log in before you can comment on or make changes to this bug.