Closed
Bug 1467912
Opened 7 years ago
Closed 7 years ago
widevine cdm plugin crashed
Categories
(Core :: Audio/Video: Playback, defect, P2)
Tracking
()
RESOLVED
INVALID
People
(Reporter: jyn514, Unassigned)
Details
(Whiteboard: [DUPEME to bug 1443637?])
Attachments
(1 file)
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78.43 KB,
image/png
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Details |
netflix crash.png
User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0
Build ID: 20180530201719
Steps to reproduce:
Tried to play a video on Netflix (while logged in): https://www.netflix.com/watch/80186608?trackId=14277281&tctx=0%2C0%2C9607a2af-4fe3-4802-8421-9fd36e624405-34242447%2C%2C
Actual results:
Got 'Playback Error' from Netflix, error Code: F7702-1003. At top, Firefox said the 'WidevineCdm plugin' has crashed. When I tried to hit 'submit a bug report', the popup disappeared, but it didn't submit a bug report.
Expected results:
Should have played the video.
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Reporter | |
Comment 1•7 years ago
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Forgot to mention, this happened every time I loaded the page, not just once.
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Reporter | |
Comment 2•7 years ago
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Created a new (empty) profile for testing; the problem was still present.
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Updated•7 years ago
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Component: Untriaged → Audio/Video: Playback
OS: Unspecified → Linux
Product: Firefox → Core
Hardware: Unspecified → x86_64
Whiteboard: [DUPEME to bug 1443637?]
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Reporter | |
Comment 3•7 years ago
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Looked at 1443637 and the page linked, can confirm the same bug is present on that page (https://shaka-player-demo.appspot.com/demo/#asset=//storage.googleapis.com/shaka-demo-assets/sintel-widevine/dash.mpd;lang=en-US;build=uncompiled)
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Comment 4•7 years ago
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Bryce, can you have a quick initial look at this please and check if this is related to bug 1443637?
Status: UNCONFIRMED → NEW
Rank: 15
Ever confirmed: true
Flags: needinfo?(bvandyk)
Priority: -- → P2
Looks similar. I've not been able to repro since reporting bug 1443637, so hard to be sure.
jyn514, does the error happen immediately when attempting to play netflix videos? When using Shaka player does the error happen immediately? I've had to use a different link that the one from the other bug report, but do see an error when trying https://shaka-player-demo.appspot.com/demo/#asset=https://storage.googleapis.com/shaka-demo-assets/angel-one/dash.mpd;lang=en-US;build=uncompiled, though it doesn't happen immediately and I don't get the CDM crash report.
Could you also copy and paste the 'media.gmp-widevinecdm.version' value from about:support?
Flags: needinfo?(bvandyk) → needinfo?(jyn514)
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Reporter | |
Comment 6•7 years ago
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The error happens immediately on load, yes, for both Netflix and Shaka. Bug is also present for the new link you just gave.
media.gmp-widevinecdm.abi x86_64-gcc3
media.gmp-widevinecdm.lastUpdate 1528492452
media.gmp-widevinecdm.version 1.4.8.1008
Flags: needinfo?(jyn514)
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Reporter | |
Comment 7•7 years ago
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huh, `about:support` also had a link to the auto-generated report. Didn't realize it had actually submitted.
https://crash-stats.mozilla.com/report/index/e7f83ecf-d9ff-4b2c-a6fa-a1c291180611
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Reporter | |
Comment 8•7 years ago
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This is interesting - found it in /var/log/audit/audit.log
type=AVC msg=audit(1529617680.072:269): avc: denied { read } for pid=2597 comm="plugin-containe" name="libwidevinecdm.so" dev="sda4" ino=1743733 scontext=unconfined_u:unconfined_r:mozilla_plugin_t:s0-s0:c0.c1023 tcontext=unconfined_u:object_r:default_t:s0 tclass=file permissive=0
Was caused by:
Missing type enforcement (TE) allow rule.
You can use audit2allow to generate a loadable module to allow this access.
Hello everyone,
got the same problem here. its a Debian stable machine. Kernel Log gives:
plugin-containe[28317]: segfault at 0 ip 00007f4f45b1cbba sp 00007fffb07dec38 error 6 in libxul.so[7f4f44bcd000+4e6f000]
two lines each time I try to play a movie.
Joshua, are you still having issues with this?
strde, could you let me know the value of media.gmp-widevinecdm.version in about:support? Could you also let me know if you've got a crash report on that same page.
The crash in comment #7 looks related to sandboxing, but based on looking at the reports, has not happened in recent versions.
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Comment 11•7 years ago
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Hi Bryce,
that is a fast reaction, here is the version from about:support
media.gmp-widevinecdm.version 1.4.8.1008
The Firefox is a 60.2.0esr it got recently updated to this one.
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Comment 12•7 years ago
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since it throws a kernel error:
maybe incompatibilities with Kernel version Linux 4.9.0-8?
I use another machine where it works without problems:
Kernel 4.18.0-1
media.gmp-widevinecdm.version 1.4.8.903
It's possible, though hard to say. Do you have any crash reports from the failing machine -- you can check in about:crashes or there's a list of recent crashes in about:support? Does the issue always happen, or is it intermittent?
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Comment 14•7 years ago
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It happens all the time i try to watch netflix :(
about:crashes list is long:
Unsubmitted Crash Reports
Report ID Date Crashed
70553b65-dbcb-5e51-70f0-4d37e5000b14
19/09/2018 20:11
358bb483-6d3b-9a00-61e2-455762df9918
19/09/2018 20:10
2e58ed0d-6d48-4183-5e2f-5c2a56d3ff1d
19/09/2018 20:10
7546febe-fea5-a161-0424-8232fb8d1e0b
19/09/2018 19:59
3e2722cd-556f-175a-60d5-f927cf320e1c
19/09/2018 19:57
05705180-7b01-b705-49cc-f57ffc512d5f
19/09/2018 19:57
203545a5-0b11-0140-e690-404bfcb09a24
19/09/2018 19:57
042125f5-7b9e-52d7-6048-1d3168cf502e
18/09/2018 23:01
7c166a91-4e0d-0727-8130-eb32e021b226
18/09/2018 22:51
7a27b90a-6f2e-2987-333e-e771bf823a39
18/09/2018 22:43
0e88f99f-0e43-069d-2726-0e3884ed1351
18/09/2018 22:43
788fb7cb-0214-f858-3c60-d55a5da24f43
18/09/2018 22:43
41287e69-a03f-df40-4ddb-4f5bd91d743e
18/09/2018 22:37
77634568-cc03-c667-2b3b-0377d2f68977
18/09/2018 22:37
0d1cdeac-9491-5202-13b6-bb17b985c97b
18/09/2018 22:31
5812d653-bf28-fae7-1bb4-6e7a3ae5b74f
17/09/2018 23:48
029fb791-026b-5d84-06dd-712f26ca8434
17/09/2018 23:48
2a175cdf-3171-58a7-5de8-bb2f79add128
17/09/2018 23:48
4c361a33-5a41-688f-37b7-376f78e59806
13/09/2018 23:35
22cf0dd9-25e8-0731-8b2a-63350c8edc38
13/09/2018 23:16
7ad2b826-cba1-f1ce-5bcc-6a7da8e30951
10/09/2018 20:55
299579e0-e486-78d3-fcef-1e010d73953d
10/09/2018 20:55
2f9a6398-ac53-0fd1-3c86-434824d3e27d
10/09/2018 20:55
457c8191-20a4-9708-2a15-e524b97b204e
10/09/2018 20:55
6bc62a8a-4521-9b83-3d43-94768178fb2c
10/09/2018 20:55
515b228d-aa4c-4edc-73dd-a56ee7e79240
10/09/2018 20:55
764b6b88-20c7-93d9-8b8f-d5736736c408
10/09/2018 20:55
2057c481-d7af-c80f-0d99-b231c7a88d2d
10/09/2018 20:55
77253003-af39-bdbe-fc6b-1855edf9c032
10/09/2018 20:55
31bc0eb9-62b3-a52f-5d01-a452b0ca8a7f
29/08/2018 22:28
262009bf-ad63-6503-efbe-276716856d46
29/08/2018 21:41
6a936d78-1bd9-e998-8cf4-712c908f4f65
29/08/2018 21:29
2acb2377-51df-a1fb-e5a8-b201eb5e1c41
29/08/2018 21:28
2bf52f5e-ec18-8354-7699-98117891a81b
29/08/2018 21:25
36d78eed-8c21-b8db-bf27-7f325f4be270
29/08/2018 21:25
4ccdac70-2695-7bad-fb06-b35bd12ff12c
29/08/2018 21:22
031a2244-d59b-a3a1-cd3e-751ae9048d2c
29/08/2018 21:22
Submitted Crash Reports
Report ID Date Submitted
bp-52000a40-2ded-4d1a-83bb-29d710180919
19/09/2018 21:32
bp-b9e231d4-f7de-400a-9e35-8f1400180910
10/09/2018 20:55
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Comment 15•7 years ago
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Is there a version of WidevineCdm for Intel Atom?
if that is the case then these crash reports are irrelevant:
Submitted Crash Reports
Report ID Date Submitted
bp-52000a40-2ded-4d1a-83bb-29d710180919
19/09/2018 21:32
bp-b9e231d4-f7de-400a-9e35-8f1400180910
10/09/2018 20:55
Eventhough the error could be more explicit in that case.
Thanks for your help guys!
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Comment 16•7 years ago
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I'm having this issue too, ever since Netflix announced it would work on Linux Firefox, CDM crashes.
Kernel 4.18.16-200.fc28.x86_64
media.gmp-widevinecdm.version 1.4.9.1088
Actually when I switch *SELinux* to _Permissive_, it works: `sudo setenforce 0`
Joshua sent the right error from SELinux. I guess we'll need to talk to some package maintainer to deliver the right SELinux conf?
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Comment 17•7 years ago
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Related bugs at redhat:
[hwidevine/plugin container issue with selinux](https://bugzilla.redhat.com/show_bug.cgi?id=1394571)
[Firefox DRM plugin crashes on encrypted homedir due to SElinux](https://bugzilla.redhat.com/show_bug.cgi?id=1545637)
In my case it seems there is leftover contexts ecryptfs_t in my formerly encrypted home dir.
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Comment 18•7 years ago
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For me a `restorecon -R .mozilla/firefox/` fixed the issue (:
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Reporter | |
Comment 19•7 years ago
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(In reply to andy from comment #18)
> For me a `restorecon -R .mozilla/firefox/` fixed the issue (:
This fixed it for me as well!! It must be a downstream issue with Fedora. Thanks for the tip!
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → INVALID
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Reporter | |
Comment 20•7 years ago
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Can confirm the Shaka player linked a few months ago also works now, as does Amazon Music :)
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Comment 21•6 years ago
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Still crashing in FF64 32bit. What the heck, guys? Is there any way to manually install the Widevine update that is lacking?
nemesis, can you link to your crash reports relating to the issue?
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Comment 23•6 years ago
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(In reply to Bryce Seager van Dyk (:bryce) from comment #22)
nemesis, can you link to your crash reports relating to the issue?
like this?
bp-68a025cd-74af-40bb-b4b8-df25a0190108
bp-1bbc2384-73db-4f82-b852-f44650190108
(In reply to nemesis428 from comment #23)
(In reply to Bryce Seager van Dyk (:bryce) from comment #22)
nemesis, can you link to your crash reports relating to the issue?
like this?
bp-68a025cd-74af-40bb-b4b8-df25a0190108
bp-1bbc2384-73db-4f82-b852-f44650190108
Yes indeed. That looks like a new crash, as the issue here is specific to Linux. Could you please create a new bug and let us know the steps that cause the crash, the links to those crash reports, and a copy of the information from about:support (via the copy text to clipboard button)?
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Description
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