Closed
Bug 1470335
Opened 6 years ago
Closed 6 years ago
Can't disable Two Step Authentication
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Cloud Services
Server: Firefox Accounts
Tracking
(Not tracked)
RESOLVED
INACTIVE
People
(Reporter: bensaltz, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:60.0) Gecko/20100101 Firefox/60.0 Build ID: 20180605171542 Steps to reproduce: 1. Open menu and click on my user (Opens Firefox Sync setting page for my user) 2. Click disable on Two Step Authentication Actual results: Nothing happens and Javascript Console shows the error "Error: Unverified session". I have tried reloading the page and using a private window. Expected results: Two Step Authentication is disabled
Comment 1•6 years ago
|
||
Thanks for the report! Just to confirm, are you are accessing this page from a signed-in Firefox browser, by clicking through the "manage account" link in the Firefox Sync settings page? Did go straight to displaying the account settings, or did it prompt you to re-enter your password?
Component: Firefox Sync: Backend → Server: Firefox Accounts
Flags: needinfo?(bensaltz)
Comment 2•6 years ago
|
||
> I have tried reloading the page and using a private window. As a workaround, if you use a private window and visit https://accounts.firefox.com/settings directly (rather than through browser settigs) then it should prompt you to sign in again, and should produce a correctly verified session that can disable two-step authentication.
Comment 3•6 years ago
|
||
I have seen a similar problem where to enable TOTP a verified session is needed, I'm trying to find the issue. I imagine this is the opposite, the user has a session from before TOTP was added. Since TOTP is enabled, they are able to open the TOTP settings panel. They try to disable. Wah wah.
Comment 4•6 years ago
|
||
Hey bensaltz, are you still experiencing issues removing Two Step Authentication?
Updated•6 years ago
|
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INACTIVE
I have exactly the same problem. I just realized it because I factory reseted my phone with my two-factor auth app so I can't log in from a private window.
My account is still connected on my windows PC but can't disable 2FA. Same Error: Unverified session.
Updated•5 years ago
|
Flags: needinfo?(bensaltz)
You need to log in
before you can comment on or make changes to this bug.
Description
•