1470711 - Firefox sync error message "Your email was just returned"

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Adrian D'Angelo]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
Build ID: 20180605171542

Steps to reproduce:

After doing a fresh install of Windows 10, I downloaded and installed Firefox and attempted to login to Firefox Sync but get an error message saying "Your email was just returned". 



Actual results:

After multiple re-tries I still getting the "Your email was just returned" message. I've triple checked that I was entering all of my information correctly, but still get the error. Even rebooted the computer and tried again. Same error message. 
The option "forgut my password" did not work either "Your email was rejected".


Expected results:

I should've been able to log in to my Firefox Sync account.

Comment 1

[Jon Buckley [:jbuck]]

Hi there, our systems recorded 3 bounces from your email address. I've cleared these bounces, could you please add [e-mail] to your address book & try signing in again? Thanks!

+-----------------------------+------------+---------------+---------------+
| email                       | bounceType | bounceSubType | createdAt     |
+-----------------------------+------------+---------------+---------------+
| [e-mail] |          3 |             0 | 1527129606305 |
| [e-mail] |          3 |             0 | 1527129606577 |
| [e-mail] |          3 |             0 | 1527129608707 |
+-----------------------------+------------+---------------+---------------+

Comment 2

[Adrian D'Angelo]

Sorry for the delay, it's working now. Thank you very much!