Closed Bug 1473688 Opened 6 years ago Closed 6 years ago

Portions of message unreadable under Cinnamon and Mate

Categories

(Thunderbird :: Message Reader UI, defect)

Product:
Thunderbird
Component:
Message Reader UI
Version:
52 Branch
Platform:
Unspecified
Linux
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: fmccormick, Unassigned)

References

(
URL
)

Details

Attachments

(2 files)

2018-07-05_153944_132727400.png
25.94 KB, image/png
Details
1473688.eml
29.33 KB, text/plain
Details 
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36

Steps to reproduce:

First time this has happened. I received a reply from a correspondent who has a hotmail address. She top posts so her reply was at the top of the message. It was completely blank under Cinnamon and under Mate. However it was perfectly readable when I was running IceWm. This is on Linux of course. 


Actual results:

See the above.


Expected results:

It would be nice if I could read her reply when Thunderbird is run under Mate and or Cinnamon.
Mark, have you seen anything like this?
Component: Untriaged → Message Reader UI
Flags: needinfo?(MarkFilipak.mozilla)
OS: Unspecified → Linux
Summary: Portions of message is blank unreadable → Portions of message unreadable under Cinnamon and Mate
(In reply to Wayne Mery (:wsmwk) from comment #1)
> Mark, have you seen anything like this?

No, I haven't, Wayne.
Flags: needinfo?(MarkFilipak.mozilla)
Since I filed this bug I found out I can read the message by
selecting view message as text, so there appears to be something
in the original HTML preventing viewing as HTML under Mate and Cinnamon desktops.
Strangely I can see the message when I run IceWm, even selecting View as HTML.
Which version of TB are you using? The screenshot you attached shows some barely visible text.

Perhaps experiment with: Tools > Options, Display, Formatting, Advanced, Allow messages to use other fonts.
TB 52.9.0 (64-bit) - 

I will experiment with your suggestions. Two weird things - TB shows the message without a 
problem under IceWm. Second, view in HTML or simple HTML shows nothing.
(In reply to fmccormick from comment #5)
> TB 52.9.0 (64-bit) - 
> 
> I will experiment with your suggestions. 

results?
URL: http://forums.mozillazine.org/viewtop...
Flags: needinfo?(fmccormick)
Nothing I have done in TB allows me to see the text in this particular message
except for selecting text in the view message option.  This has never happened
before and hopefully won't happen again. I am beginning to think the sender
must have selected something like white text on a white background!!
Flags: needinfo?(fmccormick)
Can you attach in the bug, or email to one of us, the original source?
Please DO NOT paste raw data into comments, attach a file instead.
Attached file 1473688.eml — 
The message displays file for me in Windows. Richard, can you please try.
Flags: needinfo?(richard.marti)
I can read it under Ubuntu and Mint 18.3 Cinnamon with TB 60.0b9.
Flags: needinfo?(richard.marti)
Can you read it using View Message as HTML ? (not simple HTML).


If so what can I change in my TB ?
Yes, I tried all three options.
Solved my own problem. I had installed SilverMel an appearance package many versions ago,
which at sometime in the distant past was no longer compatible with TB. To solve that I
installed a compatibility disabler,which it seems was part of the problem.
I disabled it and SilverMel and through the advanced preferences dialog went to a 
system default which I had to modify to get a, to me, acceptable appearance of TB.

The SilverMel developer/maintainer apparently went missing sometime ago.

Sorry for all the noise. As I mentioned this was the first message I could not see
under the HTML settings. It now shows under all three view options under Mate and
Cinnamon.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INVALID
Never mind the noise. Thanks for letting us know, we learn something new every day ;-)
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: