1474481 - Support Forum Metrics Dashboard does not work, blank

Status: NEW

(support.mozilla.org :: Questions, defect, P1)

Description

[guigs [:guigs] PST (please needinfo me!)]

https://support.mozilla.org/en-US/questions/dashboard/metrics

I think this also has to do with the outdated ElasticSearch of the current instance of kitsune on AWS according to Bug 1262944, however I am not sure if this is for all dashboards. 

I am filing this bug for this use case: 

As a contributor I would like to be able to see my impact on the volume of questions asked each day in the forum. 

As a community manager, I would like to be able to see the progress of the number of questions that are answered, unanswered, solved, and if there is an increase or decrease in the # questions over a 24 hour period, 72 hour period, and for all time (month, week, year)

This is a core feature for gamification in the forums to encourage users to participate more and is a core function for metric reporting for the support communities impact for Mozilla as a whole. 

Please fix this soon.

Comment 1

[Paul [:pmac] McLanahan]

I'm running a reindex of elasticsearch now. Hopefully this will fix it. After that I'll look into why it got into this state.

Comment 2

[Paul [:pmac] McLanahan]

Clearly that did not fix it. Still investigating. I think you're right that it must have to do with our use of outdated ElasticSearch and libraries. I think this is likely affecting a number of dashboards. I'm hopeful that we can fix these with some upgrades in the near term, and then hopefully move these to a better and more comprehensive dashboard solution after that.

I appreciate your patience with me as I ramp up on my understanding of the code in these various ares of the site.