Closed Bug 1474816 Opened 7 years ago Closed 6 years ago

Update uninstalling Add-ons after every update

Categories

(Toolkit :: Add-ons Manager, defect)

61 Branch
defect
Not set
normal

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: darrenb, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0 Build ID: 20180704003137 Steps to reproduce: Started up Firefox and it did the update, then went to a site and saw that adverts were back. Actual results: After the update Adblocker for Firefox was uninstalled and adverts were back on all sites visited. Expected results: Was expecting not to see adverts when I have a adblocker installed.
Component: Untriaged → Add-ons Manager
Product: Firefox → Toolkit
This could use some more detail. "Started up Firefox and it did the update" -- this means that the browser updated to a new version? Or an extension was updated? In any case, is your extension still installed? You can check by going to about:addons and clicking on "Extensions" on the left side of the screen.
Flags: needinfo?(darrenb)
Hi Andrew When you click on the icon to open Firefox it first says installing updates then opens after and then when I looked at the Add-ons panel Adblocker for Firefox was no longer installed there. From Darren
Flags: needinfo?(darrenb)
Are you sure you were using the same profile? We're not going to be able to do much with this without more detail. We don't have any other similar reports so this sounds like a local problem rather than a real product bug.
Which extension in particular (preferably a link to it on AMO)? There are several things that could be happening, we can start looking from there.
Flags: needinfo?(darrenb)
No response in 6 weeks, please re-open if you can provide more detail.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
Flags: needinfo?(darrenb)
You need to log in before you can comment on or make changes to this bug.