1475900 - Delete does not move message to trash

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[u620176]

Attachment: TB Email Folders

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0
Build ID: 20180704192850

Steps to reproduce:

TB 52.9.1 on Ubuntu 18.04.
To reproduce:
Have an POP account set up
Make sure to have the "Leave messages on server" checked (selected)
Right click on a message
Select "Delete Message"


Actual results:

Actual results:
The message gets marked as read (not bold anymore)
It is still showing in the email window (doesn't get deleted/moved)
Quit Thunderbird (close the program)
Start Thunderbird
Previously selected email is gone
It is not in either Trash folder


Expected results:

Expected results:
Message should be moved to the trash folder immediately upon clicking "Delete Message"

Attached: screen print of my email folders

Also, if you have a filter applied (eg. type ubuntu-news in the search bar), the right click on one message, selected "Delete message," it marks it as read (not bold anymore), then it stays there even after restart of Thunderbird. And the filter is still applied. Expected results: the deleted message should be in the trash folder. And when TB starts up, there should be no filter applied.

Comment 1

[Wayne Mery (:wsmwk)]

so this doesn't happen if "Leave messages on server" is unchecked ?

Comment 2

[u620176]

Hi Wayne,
Thanks for following up. I believe that is the case, yes.
I now have various versions of TB set up in containers and will test this with the beta version.
And I will test this with a dummy account, with the "leave messages" box checked and unchecked to make sure. 
Thanks again
I will provide update as soon as I test this.
G

Comment 3

[u620176]

Problem originally reported in Ubuntu Lauchpad bug:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1215524
Thanks
G

Comment 4

[u620176]

Hi Wayne,
As far as I can tell, the "leave messages on server" option is specific to a POP account setup.

I have tried to set up my testing Gmail account on Thunderbird60 as a POP account but gmail won't let me. I have the gmail account set up as an IMAP account, no problem. It let me set up a second account with the POP settings but gmail would not accept the password.

I don't know how to find another email address that I can set up with POP. I don't want to try this on my real account because I don't want to uncheck the "leave messages on server" box with my thousands of messages. I truly want to keep them on the server. 

I am stuck regarding testing this ticket further.
I tried to set up a testing Yahoo account but they insist on having a mobile number.

What else can I do for you on this?
Sorry.
G

Comment 5

[u620176]

Hello Wayne. Just an update on testing done on this ticket.

Reporter says he is on IMAP not POP and, under server settings, has deleted emails set to move to Gmail trash.
I have tested this with a Gmail account using IMAP and above settings on TB v60 and TB v57.0b2. In these two versions, the deleted emails go correctly to the trash bin in Gmail.

Awaiting further info from bug reporter.

Thanks
G
Gmail

Comment 6

[u620176]

Hi Wayne,
New details:
Reporter has TB version 52.9.1 installed on several PCs under both Ubuntu 16.04 and 18.04.
Same problem on all computers.

Server settings, “When I delete emails,” “Move to folder” setting options on his computer are different from my test versions.

His selection says “Deleted on Gmail”
In version 52.9.1, mine says: “Choose folder” and the submenu says “[Gmail]” and then “Trash”
In version 60, mine says: “Trash on gfIMAP”...   “[Gmail]” ... “Trash”

See attached original screen print from reporter, and my own screenprint from TB60.

I have asked reporter to provide new screen print with server settings dropdowns shown.
Thanks for looking at this, Wayne.
:)
G

Comment 7

[u620176]

Attachment: TB52.9.1 Gmail Server Settings from Reporter's Computer

original screen print from reporter; 
Server settings, “When I delete emails,” “Move to folder” setting options

Comment 8

[u620176]

Attachment: TB60_Gmail Server Settings from Bug Triager Computer

From the bug triager computer (GF), on Thunderbird v60.
Server settings, “When I delete emails,” “Move to folder” setting options

Comment 9

[u620176]

Hello Wayne,
More details.

Reporter has submitted two screen shots showing all his Gmail folders.

Note: none of them are named "Trash"
There is one called "Deleted"

Reporter's local language settings are Great Britain. I thought this might be because of the local language settings, but maybe not.

Could the problem be due to the different name for the trash folder?

I will post the two screen shots just now.

Thanks for your help on this, Wayne.
:)
G

Comment 10

[u620176]

Attachment: TB52.9.1 Gmail Folders from Reporter Computer_1st half of list

Gmail Folders from Reporter Computer_1st half of list

Comment 11

[u620176]

Attachment: TB52.9.1 Gmail Folders from Reporter Computer_2nd half of list

Gmail Folders from Reporter Computer_2nd half of list

Comment 12

[WaltS48 [:walts48]]

Attachment: gmailfolders.png

I see no problem deleting messages to Trash with my Gmail IMAP account, or any of my 2 POP3 accounts using TB 52.9.1 from Ubuntu on Ubuntu 18.04.

His screenshot doesn't show what folders appear under the Google Mail folder tree when expanded. That is where my Trash folder is located.

I also have no problem with TB 60.0.

Could you get the reporter to try Thunderbird's version 60.0 from https://www.thunderbird.net/en-US/thunderbird/all/

Comment 13

[u620176]

OK, thanks Walt,
I will ask the user for a screen print of the folders under the google mail folder tree.
Thanks for looking into this and other tickets, this afternoon.
:)
G

Comment 14

[u620176]

Hi Walt,
I have the two screen shots from the user. The list of folders is so long, it had to be two screen shots.
Thanks
G

Comment 15

[u620176]

Attachment: Bug1215524_gmailServerSettings1.png

Showing part 1 of 2, list of folders from user's Gmail account

Comment 16

[u620176]

Attachment: Bug1215524_gmailServerSettings 2.png

Showing part 2 of 2, list of folders from user's Gmail account

Comment 17

[Wayne Mery (:wsmwk)]

Does this issue still reproduce when using a current version?

Comment 18

[u620176]

Attachment: Error running TBird67_0b from download directory.png

Hi Wayne. I am sorry for the slow response to your info request. I finally have time to get back to this.
I have been trying for an hour to install the latest version of Thunderbird Beta 67.0b
I used to be able to just unzip the tarball, go into the extracted directories and double click on the file named Thunderbird inside the directory and it would run. Now I get an error (attached screen shot).
I am sorry but I am unable to test this.
You should probably close this ticket.
Take care and thanks for following up on this ticket.
G

Comment 19

[WaltS48 [:walts48]]

Hi G,

I also tried that recently and saw the same Error message.

I'm pretty sure the application launched when I clicked the thunderbird-bin file.

I never have trouble when using a Terminal and use ~/test/thunderbird/thunderbird -p to open the profile manager.

Comment 20

[Wayne Mery (:wsmwk)]

Do we have a bug report "no application installed"? Or do we think it is not a Thunderbird problem?

Comment 21

[u620176]

Attachment: Running the Beta (67.0b) from Terminal_Steps_Terminal Output

Hi Wayne,
I think you might have an "app not install" problem, but I am no expert.

Attached is a doc of my steps.

Walt: thanks for your comment - with your instructions, I was able to run it through terminal. I have included the terminal output in the attached.

Wayne: I will try to test the issue for this bug report later today or tomorrow.
Thanks
Glady

Comment 22

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

(In reply to Wayne Mery (:wsmwk) from comment #20)

Do we have a bug report "no application installed"? Or do we think it is not a Thunderbird problem?

Created bug 1545795 which has the details what needs to be ported to fix it.

Comment 23

[WaltS48 [:walts48]]

(In reply to g from comment #21)

Created attachment 9059499 [details]
Running the Beta (67.0b) from Terminal_Steps_Terminal Output

Hi Wayne,
I think you might have an "app not install" problem, but I am no expert.

Attached is a doc of my steps.

Walt: thanks for your comment - with your instructions, I was able to run it through terminal. I have included the terminal output in the attached.

You're welcome.

I always start test builds with a command that includes the -p switch to start the Profile Manager because I use many profiles to test various problems and other things.

Comment 24

[u620176]

Hello,
I have tested this bug report (Delete does not move message to trash) in Thunderbird beta 67.0b.
The emails are properly moving to the deleted folder when they are deleted.
Super job, everyone!
Please close this ticket as it is resolved.
Thanks for all your help on this.
:)
G