Closed
Bug 1476013
Opened 7 years ago
Closed 6 years ago
[SUMO User Issue] Specific email not receiving emails Investigation of abdulrahman000@icloud.com
Categories
(Cloud Services :: Server: Firefox Accounts, enhancement)
Cloud Services
Server: Firefox Accounts
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: abdulrahman000, Unassigned)
Details
User:
Support Case link
The user has tried the following:
*
I verified with the user that their email is indeed working.
Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.
Comment 1•7 years ago
|
||
Hi there, our systems recorded 1 temporary bounces from your email address. Could you add accounts@firefox.com to your address book and try signing in again? Thanks!
+---------------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+---------------------------+------------+---------------+---------------+
| abdulrahman000@icloud.com | 1 | 2 | 1531753569559 |
+---------------------------+------------+---------------+---------------+
Updated•6 years ago
|
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → WORKSFORME
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Description
•