Closed Bug 1476013 Opened 7 years ago Closed 6 years ago

[SUMO User Issue] Specific email not receiving emails Investigation of abdulrahman000@icloud.com

Categories

(Cloud Services :: Server: Firefox Accounts, enhancement)

enhancement
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: abdulrahman000, Unassigned)

Details

User: Support Case link The user has tried the following: * I verified with the user that their email is indeed working. Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.
Hi there, our systems recorded 1 temporary bounces from your email address. Could you add accounts@firefox.com to your address book and try signing in again? Thanks! +---------------------------+------------+---------------+---------------+ | email | bounceType | bounceSubType | createdAt | +---------------------------+------------+---------------+---------------+ | abdulrahman000@icloud.com | 1 | 2 | 1531753569559 | +---------------------------+------------+---------------+---------------+
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → WORKSFORME
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