1478077 - Sent email not listed in sent items

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[[e-mail]]

Attachment: All Tbird bug images.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
Build ID: 20180704003137

Steps to reproduce:

Sent an email.



Actual results:

the email did not appear in the "sent" folder. However, when I search using a word in the email, the email is found. See 3 attached screenshots showing search results, message found in search, and the listing of sent items. 

Also, the search results page does not have the usual options for filtering by sender or recipient. 

Also, the name for the sender does not match the email. This has been happening for several weeks with all my search results for this sender. Somehow the email got associated with the wrong name (Chinmay Patel, not Robert Clark). Even though I deleted all references to that person in my address books, I cannot get this to change. 




Expected results:

Email should appear in sent items folder. Losing a record of a sent email is a show-stopper for me.

Comment 1

[Jorg K (CEST = GMT+2)]

This looks like a support request which you should direct to https://support.mozilla.org/en-US/products/thunderbird. Looks like there are remnants of Chinmay Patel somewhere. Also, Global search found the outgoing mail in a "Sent" folder, you could switch on the Account column to see with account the Sent folder is associated with.

Comment 2

[Wayne Mery (:wsmwk)]

Unfortunately no response from reporter, so => incomplete