1478782 - PTO app does not send email notifications for me

Status: VERIFIED FIXED

(Infrastructure & Operations :: Runtime, task)

Description

[Mark Côté [:mcote]]

For the last while, a few months I think, I always get the "email has not been sent" error when I file PTO.  It used to work fine.

If I had to guess, I'd say the non-ASCII characters in my last name are causing some problems, perhaps due to some underlying infra change.

Comment 1

[Rob Tucker [:rtucker]]

We switched servers when moving from SCL3 -> MDC1, but not any code changes.

It does seem as though the issue does have to do with the non-ASCII characters. I'm going to see if there is a way to skip this validation. If not, we'll have to just stop including the name portion in the From: header.

Comment 2

[Rob Tucker [:rtucker]]

AFter some further testing, ptoapp uses pear::mail.

The native mail() function is much smarter here and allows unicode in the name portion of the envelope.

I'm going to switch to just using native mail()

Comment 3

[Rob Tucker [:rtucker]]

I've switched to native mail() and done a test by changing my name to "Rôb Tucker" via phonebook.

The mail logs confirm as well as my manager [e-mail] that the mail has gone through.

Hopefully this is the last of the PHP RFC822 fun, if not, please reopen.

Comment 4

[Mark Côté [:mcote]]

Awesome thanks!  Will let you know the next time I file PTO (feel free to transfer me some so I can test sooner ;).

Comment 5

[Mark Côté [:mcote]]

Filed PTO this morning and the email went out fine.  Thanks!