Closed
Bug 1481877
Opened 7 years ago
Closed 7 years ago
Cannot add new device to Firefox Sync account
Categories
(Cloud Services :: Server: Firefox Accounts, enhancement)
Cloud Services
Server: Firefox Accounts
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: ondrej, Unassigned)
Details
User: dobias.ondrej@larp.sk
Support Case link
The user has tried the following:
* To sync a Firefox on additional android device
* After putting correct credentials, message about "account locked due to email returning" shown
(In the past, the email service was indeed faulty -returning emails-, this is now fixed)
* Devices added in the past remain functional
I verified with the user that their email is indeed working.
Can we please unlock the account? The email is accessible again to confirm the identity.
Comment 1•7 years ago
|
||
Hi there, our systems recorded two bounces from your email address. I've cleared these bounces, so could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
+-----------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+-----------------------+------------+---------------+---------------+
| dobias.ondrej@larp.sk | 1 | 2 | 1517076005576 |
| dobias.ondrej@larp.sk | 1 | 2 | 1517491444312 |
+-----------------------+------------+---------------+---------------+
Updated•7 years ago
|
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
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Description
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