Closed Bug 1481877 Opened 7 years ago Closed 7 years ago

Cannot add new device to Firefox Sync account

Categories

(Cloud Services :: Server: Firefox Accounts, enhancement)

enhancement
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: ondrej, Unassigned)

Details

User: dobias.ondrej@larp.sk Support Case link The user has tried the following: * To sync a Firefox on additional android device * After putting correct credentials, message about "account locked due to email returning" shown (In the past, the email service was indeed faulty -returning emails-, this is now fixed) * Devices added in the past remain functional I verified with the user that their email is indeed working. Can we please unlock the account? The email is accessible again to confirm the identity.
Hi there, our systems recorded two bounces from your email address. I've cleared these bounces, so could you please add accounts@firefox.com to your address book and try signing in again? Thanks! +-----------------------+------------+---------------+---------------+ | email | bounceType | bounceSubType | createdAt | +-----------------------+------------+---------------+---------------+ | dobias.ondrej@larp.sk | 1 | 2 | 1517076005576 | | dobias.ondrej@larp.sk | 1 | 2 | 1517491444312 | +-----------------------+------------+---------------+---------------+
It works perfectly now, thank you!
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
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