1482599 - Landsend online purchase payment error

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect, P1)

Description

[lim.leong]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
Build ID: 20180807170231

Steps to reproduce:

Going thrrough purchase check out process on Landsend.com using Firefox 61.0.2. Put in credit card details and click complete payment. Firefox will return a message something like "Payment authorisation has expired". The transaction is then unable to proceed any further. I can complete Landsend payment transaction and check out using Chrome or Edge. Therefore it is most likely a Firefox issue.


Actual results:

Consistent error message with "payment authorisation has expired" on Landsend.com when going through the check out and payment process.


Expected results:

Payment transaction using credit card should go through normally using Firefox on Landsend.com

Comment 1

[Damira Akh]

Build ID 	20180807170231
User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

Tested with Test Credit Card Account Numbers and as expected I got the error message that my CCard is not valid.

Comment 2

[Matthew N. [:MattN]]

Not related to WebPayments as that feature isn't even enabled on Nightly yet

Comment 3

[Damira Akh]

This maybe Layout: Form Control issue. If its not please feel free to put correct component.
Thank you

Comment 4

[Sean Voisen (:svoisen)]

Unrelated to form control layout. Not sure where this belongs as it sounds like a server-side error or communications issue.

Comment 5

[Damira Akh]

I am placing this in Core: Networking: HTTP 
If it's not please feel free to put correct component.
Thank you

Comment 6

[Honza Bambas (:mayhemer)]

Thanks for the report, lim.leong!  The best for us would be to collect logs when you are able reproduce the problem according [1] and also description of steps you have performed.  Thanks.

[1] https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging

Comment 7

[Selena Deckelmann :selenamarie :selena]

Resolving incomplete. If the reporter has time to send logging information, please reopen and we'll investigate.

Comment 8

[lim.leong]

I did another transaction with Landsend about 3 weeks ago using FireFox 62. Same problem again. Getting error message with "payment authorisation has expired" on Landsend.com when going through the check out and payment process using a Mastercard. I reverted to using MS Edge and payment went through fine with Edge browser. The payment issue is unresolved with FireFox I am afraid. I hope you have some kind of sandbox to test payment transactions with Landsend.com as I am not able to do further testing with real transactions.

Comment 9

[Dragana Damjanovic [:dragana]]

Selena, can we contact landsend.com and they to reproduce the issue

Comment 10

[Selena Deckelmann :selenamarie :selena]

Moving over to webcompat for a look...

Comment 11

[Adam Stevenson [:adamopenweb]]

Thanks Selena.

I reached out to landsend.com via live chat. The support person is creating a ticket with the details of this report for their webtech team. With any luck they will reach out to me.

Comment 12

[Adam Stevenson [:adamopenweb]]

From their support team:

I will be passing your inquiry on to our Web site experts. In the meantime, I will be happy to give you our standard information on the error message the customer reported.

The "authorization for payment has expired" will only happen for customers located outside the USA. Our site partners with Borderfree to process payments for orders shipped to Canada (for example) and many other countries.

Please encourage the customer to reach out to us at [e-mail], and we will be glad to help.



With this information I'm going to close this report for now. But please let us know if there is a Firefox specific issue that we can help with.